![Camp Australia](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist
1 week ago
We partner with government, independent and religious schools across Australia.
As every school is different, and every child is unique, we tailor our programs to consider each school, their community, their parents and children.
We are continually improving the quality of our service delivery as we strive to deliver Service Excellence every day, every session.
We created our new values:
courage, gratitude, respect, joy and belonging, by listening to the voices of everyone in our team, and they speak to who we aspire to be and how we act toward each other.
Our values ensure we put people at the heart of our organisation and everything we do. At Camp Australia, we are building a culture that makes CA the best place to do the work our team lovesTHE ROLE
The Customer Support Specialist is an integral part of the broader Customer Care team, handling complex customer queries and complaints.
The intention of this role is to provide the necessary information to help resolve issues and ensure our families are receiving the very best in customer service.
Key tasks include:
- Complaint management ensure customer queries are managed efficiently and effectively within required timeframes
- Support the Customer Care Manager with reporting insights from complaints and escalations Support the customer journey by completing administrative tasks and undergo relevant investigation for additional information
- Coordinate key processes such as Additional Child Care Subsidy (ACCS) claims and associated tasks
- Supporting the Service Delivery team with family enquiries and complaint resolution and handling
ABOUT YOU
- Experience in a busy, telephone based customer service role and the desire to provide exceptional customer care
- Strong communication skills, verbal and written
- Excellent organisation skills and attention to detail
- Proficient with MS Word, Excel, and Powerpoint
- Ideally some experience with ACCS claims
BENEFITS
Our team is our greatest asset, so you will be joining a friendly and supportive one who are passionate about Guiding Childrens' Growth.
We are the leader in our field and our plans to grow will provide career development opportunities for those looking to grow with us.
We offer a competitive salary package, paid parental leave, and wellbeing days to ensure our team feel appreciated and supported.
HOW TO APPLY
If this exciting opportunity is for you, then don't delay as this position is available now
by submitting your current CV along with a cover letter explaining your suitability for this position.
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