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Client Services Officer
1 week ago
Client Services Officer
- Part time 4 days per week flexible working hours
- Not for Profit Salary Sacrifice benefits
Local
- Sutherland Shire
Our Client is a well established provider of private and subsidised modification and maintenance services, with specific experience working with the elderly and disability customers.
Client Services Officer.
The purpose of this role is to assist eligible My Aged Care clients, NDIS participants and their support networks in navigating both the aged care and NDIS systems. A one-to-one approach will often be required.
The primary requirement is to discuss with clients their needs to identify the relevant support services and products required and provide support and access to services that will improve the wellbeing of the client and enable them to achieve their wellness goals with minimum stress.
Key responsibilities:
- Provide positive outcomes for the client in a timely manner
- Develop proposals that speak to the client's needs, concerns, and goals
- Work with internal colleagues to meet both current and future client needs
- Preparation of job sheets for quoting
- Data entry into the relevant systems used by HMS
- WFM, etc
- Communication with subcontractors
- Preparing and forwarding documentation to new clients
- Invoicing clients when jobs completed & processing payment of invoices.
Essential Criteria:
- Demonstrated computer skills
- Microsoft Office, WorkflowMax
- High level of interpersonal skills in dealing with clients, subcontractors and other organisations
- Ability to prioritise tasks and problem solve
- In depth understanding of the My Aged Care and NDIS systems and processes
- Demonstrated organisational skills
- A strong commitment to working with frail aged and people with a disability
Job Type:
Part-time
Part-time hours: 30 per week
Salary:
From $70,000.00 per year
Benefits:
- Salary packaging
Schedule:
- 8 hour shift
Work Location:
One location
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