Lounge Performance Coordinator

2 weeks ago

Sydney, New South Wales, Australia Qantas Airways Limited Full time
Challenge yourself to work on new and exciting initiatives. Join and support our commercial team at Qantas. Multiple permanent full-time positions based at our Mascot Campus.- Operate in an unpredictable industry. We thrive on uncertainty and are always ready for a challenge.

We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations.

It's in us to be our best.

We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.


  • As a Lounge Performance Coordinator, you will be providing quality support to all Qantas Lounges globally for all commercial and operational matters to ensure the successful operation of Lounges by managing, processing and analysing all lounge spend with an understanding of the commercial agreements that underly them to ensure achievement of commercial value.


This role will see the individual as a trusted analytical and administrative support who manages end to end aspects of lounge requirements and has a keen eye for process improvement and problem solving.

These requirements include billing and invoicing, spend analytics, lounge spend behaviours or patterns, identify and resolve discrepancies, supplier queries, providing insight data to wider Commercial team to assist in assuring the commercial success of lounges.


  • The role will also support the lounge operation and implementation of significant change processes and establish strong working relationships in a complex, dynamic operational environment. A key element of the operational support includes liaising with stakeholders, cascading information to frontline teams via various communication channels and training.
  • You'll have:
  • 2-3+ years' experience in a corporate environment.-
  • High level of professionalism and confidentiality.-
  • Experience with Microsoft systems such as Excel.-
  • Highly innovative with the ability to creatively problem solve.-
  • Analytical mindset.-
  • Strong attention to detail.-
  • Strong written and verbal communication skills.
  • Why Qantas?
  • You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
  • There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
  • The Qantas employee benefits program offers amazing benefits that extend well beyond travel
  • We love to travel:
Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.

You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan

Applications close:
Monday the 10th of July

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