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Service & Maintenance Administrator
2 weeks ago
Service & Maintenance Administrator
Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry.
A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.
We require a pro-active and resourceful Service & Maintenance Administrator to support the MASR and Maintenance Mangers to serve existing accounts by providing quality administrative support to Maintenance, Sales, Despatch, and account support to the business.
As the Service & Maintenance Administrator, you will be a highly motivated individual who thrives on being part of a team.
You will be deeply passionate about delivering outstanding customer service and have the ability to multitask in a fast and challenging environment.
Ideally you will have a manufacturing background with a working knowledge of and experience with machinery products and services, but this is not essential.
Main duties include:
- Planning of daily service, plant and facility maintenance schedules, troubleshooting, and resolving issues
- Accurately complete all documentation as it relates to service jobs and reports.
- Build effective customer relations by understanding your customers.
- Respond to technical enquiries.
- Picks, packs, weighs, and prepares orders.
- Ensure inventory and stock accuracy.
- Processing of quotes, orders, and invoices
- Manage customer, maintenance and service records ensuring system is up to date.
- Completion of various administrative tasks
To be successful for this role:
- Previous experience in similar role
- Excellent communication, customer service and complaint handling skills
- Confident in building rapport with internal and external stakeholders
- High level of accuracy and attention to detail
- Selfmotivated with drive to meet and exceed results.
- ERP experience highly advantageous
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