People and Culture Services Manager

2 weeks ago

North Sydney Council, Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we're on a journey, even though we are 150 years young, we are lighting the way to a brighter future.

A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact.

So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on- Let's create a brighter future together, let's make a differenceIt is Zurich's People Vision to create a culture where people deliver results, inspire trust and confidence, show compassion, and care, and make a difference to those around them.

A place that brings out the best in everybody, where people live up to our commitment, our values, and our brand.

The People & Culture teamwork with each business unit to make Zurich a great place to be.

The P&C team has ~30 team members and comprises of BU HR, Performance & Reward, Health & Wellbeing, Payroll, Service/Operations, Talent & Diversity, and Talent Acquisition.


The Service Delivery team's vision is to create a brighter future together, where we partner with our customers to create a positive employee experience from the time of hire.


  • About the roleAs the People and Culture Services Manager, you will lead and mentor a team of HR Advisors & Specialists as they provide HR advice to our leaders and employees and improve the customer experience by focusing on continuous improvement.


The team is responsible for the full employee experience (onboarding through full life cycle to exit), complex employee relations advice, customer experience, global mobility, simplification and continuous improvement of policy, procedure, process and systems and other HR projects and initiatives.


  • Important to your success
  • Experience leading a team, ideally in the Financial Services Industry.
  • Strong HR Generalist, project, and process improvement skills.
  • Strong change management focus and ability to lead change activities.
  • Strong relationship management, influencing and communication skills.
  • Strong service mindset and ability to drive outcomes.
  • Knowledge of ServiceNow preferrable.
  • Belong. Zurich is here to support you
  • We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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