Sales Manager, Mid-market Client Success

1 week ago

Sydney, New South Wales, Australia Uber Full time

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

About The Team:

UberEats has been a market leader in Online Food Delivery for the past five years.

While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services.


#GoGetIt embodies the attitude and mentality of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

About The Role:

We are looking for an outstanding sales leader to lead one of our Customer Success teams in Mid-Market.

You will be at the forefront of the next phase of our growth with a big focus on driving our martech products, along with profitability, restaurant success.

As a member of the Mid-Market leadership team, you will report into the Head of Mid-Market and play an active role in setting our customer success GTM, ensuring that your team is set up to exceed our commercial objectives.


Your Impact in Role:

  • Lead a successful Mid-Market Customer Success team, responsible for exceeding commercial targets and working closely with leadership and crossfunctional teams.
  • You will implement an efficient and data driven operating rhythm that drives the team in a fast paced environment.
  • You will need to balance the forest and the trees, ensuring your team is clear on how to achieve their quarterly targets, while you simultaneously look around the corner and plan for your team's future.
  • You will collaborate closely with Sales Operations and Merchant Operations to analyse data & insights, and find opportunities to improve sales motion, value proposition, sales enablement, systems, processes, and programs.

The Experience You'll Bring:

  • Proven track record: You'll have experience in leading successful customer success teams.
  • Business sense and critical thinking skills: Be a strong influential voice for the Mid-Market segment, working closely in a complex stakeholder environment with crossfunctional teams to grow your area of business, developing a web of influence across our various operations teams.
  • Coaching and mentoring skills: A passion for coaching and a track record of developing talent.

What's in it for you?


Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today.

We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and innovative brand, and the game changing technology we bring to life is the people that make Uber an inclusive, diverse & fully international workplace

#OneUber
Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #

DoTheRightThing in mind, supporting the whole you and the way that you work best.

  • We provide our employees with monthly
    Uber credits to use against the full value of Eats, Rides and Grocery (whichever applicable in your market) plus a 17% discount on orders placed through our App (which exists even when your credits expire).
  • Family comes first, and our
    paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
  • Reset, Refresh and Recharge: we have a generous
    paid leave policy, providing paid leave in addition to the statutory annual leave (excluding certain roles within the Community Operations). Additional eligibility requirements apply.
-
Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gyM/Fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.

  • When you are in the office, we have an
    amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the
    food program; catered lunch / breakfast (location dependant) and you'll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
  • Based on the

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