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Claims Officer

3 months ago

Mascot, Australia Qantas Group Full time
Together we drive positive business outcomes

Challenge yourself to make an impact in this exciting new role and seize an opportunity to expand and diversify your career

Multiple Permanent Full-Time positions available at our Mascot Campus

The Qantas Group is at the center of the fast-moving, challenging, and thrilling aviation and travel industry. With 35,000 employees in Australia and overseas, across airline, freight, catering, ground service, and loyalty divisions, we continue to drive success and uphold our status as a top-tier organization. As we welcome the next generation, we seek the passion and dedication that have always distinguished the Qantas Group. In this dynamic environment, you are encouraged to tackle challenges and enhance your skills daily.

The Qantas NSW Workers Compensation Team is expanding following the recent attainment of a Self-Insurance License to cover all Qantas Group companies in NSW. We are in search of a skilled and motivated Workers Compensation Claims Officer to join our growing team in New South Wales.

As a Claims Officer, you will play a vital role in assisting workers in receiving necessary treatment and support to return to work and health, while ensuring compliance with workers compensation regulations. You will offer guidance and expertise to business managers in supporting their employees' return to work, managing a caseload of workers' compensation claims in compliance with NSW regulations including activities such as initial contacts, liability assessment, and calculation of benefits. You will use your skills to monitor and influence workers' return to work requirements and conduct work capacity assessments.

To be successful you must have:

  • Higher School certificate or equivalent
  • Workers Compensation Claims Management experience
  • Working knowledge of NSW legislative workers compensation framework & timeframes
  • Ability to manage complex workers compensation issues/procedures
  • Strong skills in management of barriers and strategies associated with injury and claims management
  • Excellent verbal and written communication skills
  • Well-developed computer skills including knowledge of Microsoft Office products
  • Strong and effective interpersonal skills
  • Evidence of high-level attention to accuracy and detail
  • Must maintain confidentiality of information

Why Qantas?

You'll join a team that fosters creativity and passion. Our team collaborates to dream big and achieve success. There are diverse opportunities within our team, allowing personal and professional growth at Qantas. Your development is a priority for us - maintaining high standards and continuous development. You'll receive support from day one through on-the-job training, coaching, and formal training opportunities. Although you may start in this role, we have a track record of supporting our employees to explore various career paths.

Qantas offers an employee benefits program that goes beyond travel.

  • We love to travel: Enjoy discounted air travel within Australia and globally for you, your family, and friends, as well as exclusive deals on accommodation and holidays
  • Flexible leave options: Take advantage of leave and flexible working opportunities, including paid parental leave and additional purchased leave options for eligible employees
  • Access to rewards: Benefit from discounts across shopping, food, insurance, health, leisure, entertainment, and salary packaging programs
  • Support for wellbeing: Whether it's mental health support, interactive wellbeing apps, or tailored nutrition plans

Qantas is committed to providing a diverse and inclusive working environment. We encourage individuals from all backgrounds to apply. If you have any support or access requirements, please inform us upon application. Your personal information will be kept confidential in compliance with privacy legislation.

Join something special and be a part of the Qantas story - reach out today.

Applications close Sunday 16th June 2024

Note: Applications will only be considered from candidates with the right to work in Australia / New Zealand without restriction or sponsorship.