Team Lead, Vendor Services

1 week ago

Sydney, New South Wales, Australia Amazon Full time

DESCRIPTION

Amazon Australia is looking for Team Leads to manage and deliver the Amazon Vendor Services (AVS) program, leading a team of Brand Specialists within various Product Families/categories.

Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

As a Team Lead, you will be responsible to deliver impact to a group of strategic vendors, through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors' needs and define the right goals and targets. You will meet Category Leaders and of your product family on a regular basis to get guidance and help them with strategic decision making. Finally, you will be expected to contribute to continuous enhancements and innovation to the service and within your category/business area for vendors and customers.

You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.


Our team operates out of our fabulous CBD office, conveniently located near many transportation options. Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Key job responsibilities
Key responsibilities as a Team Lead for AVS:

Partner with HoVMs, MVMs, Vendor Managers and key retail category functions to define priorities and operational goals for one or more GLs/categories, and according to vendor and business needs
- Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
- Own the relationship with the most important vendors within AVS service (via a team of Brand Specialists) and act as an escalation point for issues and support
- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
- Work with the AU AVS Team to drive adoption of tools and offshore processes and drive productivity within your team
- Define the skills required within the team to support your vendors with specific problematics
- Develop the right skill sets within the team and allocate resources to vendors
- Grow and develop people into a talent pool for Amazon

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- 3+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

Experience implementing repeatable processes and driving automation or standardization
- Experience managing teams

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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