Vendor Manager

1 week ago

Sydney, New South Wales, Australia ING Full time

At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you.

And we are counting on your unique voice and perspective to help ING Australia become even better.

Join us and build an exceptional experience for yourself and you will be making a difference to our customer's lives by shaping the way they bank and empowering them to stay a step ahead in life and business.

Ready to do your thing?


The Vendor Manager role is to establish, maintain and manage effective business partnerships between ING, Strategic Business Partners (SBP) and Key Vendors.

The role requires sound knowledge of commercial and retail lending practices and experience in material outsourcing contracts and related procurement and contractual frameworks and practices

What you will be doing:

  • Accountable for completion of applicable outsourcing activities on all steps of the lifecycle of the outsourcing agreement and ensuring that any regulatory requirements relating to outsourcing are met.
  • Coordinating and managing changes to supplier and third party management processes driven by policy, regulations or improvement opportunities.
  • Identifying and assessing supplier and third party risks, working with Retail, Tech and Operations teams to plan and mitigate risks and manage business continuity (in coordination with the Business Continuity Manager).
  • High engagement with SBP and key vendors to facilitate efficient resolutions to any issues & events that arise.
  • Working with procurement on negotiating, managing and monitoring contracts inclusive of service level agreements (SLAs) for key vendors.
  • Identify areas for cost improvement through development of a category strategy.

What you will bring:

  • 10+ years financial services experience
  • 5+ years Vendor Relationship Management and/or Procurement
  • Proven experience in successful initiation and implementation of change
  • Proven experience in managing to a budget, forecasting and planning
  • Strong MS Office skills, including Excel, Word, PowerPoint
  • Sound knowledge of banking products and operations
  • Sound knowledge of retail banking systems and business processes
  • Understanding of Banking regulatory requirements and legislation
  • Awareness of Operational Risk Management
  • Degree qualified in business or finance or legal discipline

About Us


At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged.

We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.


We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen.

We're here to help you get ahead.

And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

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