Vendor Services Excellence Consultant

1 week ago

Sydney, New South Wales, Australia Amazon Full time

DESCRIPTION

Amazon Vendor Services (AVS) is seeking an exceptional individual to join our newly formed Specialised Services team as an Excellence Consultant, focusing on Advertising. In this pivotal role, you will be responsible for building and executing a groundbreaking program that provides strategic guidance and support to Amazon's largest Retail vendors in their advertising efforts.

As an Excellence Consultant, you will play a crucial role in bridging the gap between Amazon Retail and Amazon Advertising, ensuring our vendors receive the comprehensive support they need to maximize the value of their advertising investments. Your primary responsibilities will include:

1. Program Development and Management:
o Build and implement a new programmatic offering that provides dedicated advertising support to Amazon's top Retail vendors.
o Develop and refine processes, methodologies, and tools to enhance vendor engagement and drive successful advertising strategies.
o Collaborate with cross-functional teams to continuously improve the program's value proposition and expand its reach.

2. Vendor Engagement and Strategic Support:
o Conduct in-depth analyses of internal and external data to identify vendor pain points and opportunities related to advertising.
o Engage with senior stakeholders at vendor organizations to understand their business objectives, marketing strategies, and advertising goals.
o Develop tailored advertising plans and test-and-learn initiatives in partnership with vendors, leveraging Amazon Advertising solutions and best practices.
o Facilitate regular progress reviews, workshops, and training sessions to upskill vendors on Amazon Advertising metrics, tools, and strategies.

3. Cross-Functional Collaboration and Influence:
o Foster strong relationships and collaborate with internal teams, including Amazon Advertising, Retail, and other relevant stakeholders.
o Influence decision-makers and drive alignment on advertising initiatives, vendor prioritization, and resource allocation.
o Act as a subject matter expert, providing insights and recommendations to support vendor success and drive increased advertising spend.

To succeed in this role, you should have a strong analytical mindset, exceptional communication and stakeholder management skills, and a proven ability to navigate complex environments. Experience in advertising, marketing, or a related field is highly desirable, along with a deep understanding of Amazon's ecosystem and vendor relationships.

Join our team and play a pivotal role in shaping a new era of vendor support at Amazon. Apply now and be part of an innovative program that drives vendor success and unlocks growth opportunities for Amazon Retail.

___________________________________

Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.

Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Key job responsibilities
- Analyse internal and external data to understand vendor defects and define joint action plans with the vendor
- Facilitate regular progress reviews with vendors to create sustainable long-term results.
- Cooperate and build trusting relationship across job functions and levels within the vendor's organization (e.g. Key Account Mgr, Marketing Manager, Advertising Manager, Finance Mgr, CEO, Customer Service Mgr).
- Organise and run workshops with internal and external attendees to understand vendors' business objectives and demonstrate how Amazon can support these. Lead group discussions, process mapping, value stream mapping and brain storming sessions.
- Work on cross-functional projects with internal stakeholders related to the improvement and growth of the service (e.g. expanding the value proposition, facilitating pitching and vendor outreach, increasing team productivity).
- Some traveling within AU is required for this role

About the team
Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. One of the new programs is the AVS Experts, a team providing specialized offerings for Amazon Retail vendors who are facing particular high value problems. This role will be seeking to build out the Experts team.

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

Experience defining and executing program requirements

PREFERRED QUALIFICATIONS

3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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