Experience Manager

2 weeks ago

Melbourne, Victoria, Australia ClearCompany Full time
Our MissionDatacom collaborates with various organizations and communities in Australia and New Zealand to positively impact individuals' lives and assist businesses in leveraging technology innovation and growth.About the Role (Your Purpose)As an Experience Manager, you will lead the strategic planning, design, and execution of customer experience initiatives for our clients. This role is hands-on, data-driven, focusing on driving end-to-end improvements in customer experience.
  • Utilize research to offer insights into the current customer experience landscape
  • Collaborate with key stakeholders to develop a Customer Experience strategy
  • Recommend and implement improvements to enhance the overall customer experience
We have office locations in Melbourne, Canberra, and Adelaide. While we value in-person interactions, we also support flexible work arrangements to promote a healthy work-life balance.For this position, Australian Citizenship and Baseline or NV1 security clearance are required for success.Responsibilities
  • Review and analyze data to identify areas for enhancing customer experience initiatives
  • Lead customer experience improvement programs from planning to implementation
  • Drive the adoption of new processes and technologies across the customer base
  • Continuously evaluate program effectiveness and enhance the customer experience
  • Identify opportunities for increased customer engagement and collaborate with teams to implement them
  • Uphold a principle-driven health and safety culture within the organization
We are an agile company that adapts to evolving customer and technology needs, fostering growth and development in our roles.Qualifications
  • Experience in business strategy and service design within a contact center or Service Desk setting
  • Strong analytical skills to address root cause problems and enhance Customer Experience
  • Effective communication skills to engage with cross-functional teams and clients
  • Strategic thinking and problem-solving abilities
  • Capacity to work collaboratively and build strong customer relationships
  • Attentiveness to detail
Why Choose Datacom?Datacom stands as a top provider of Information Technology services in Australia and New Zealand, offering a dynamic and agile environment that sets us apart from larger corporations. Our people drive our unique culture and energy, creating a welcoming and inclusive atmosphere.We prioritize our employees' well-being by offering social events, flexible working arrangements, professional development opportunities, and more. Join us to grow your career, connect with like-minded individuals, and work in a supportive environment that values your contributions.At Datacom, you will tackle cutting-edge technology challenges, supporting leading enterprises in overcoming obstacles and exploring new opportunities.We are committed to fostering a diverse and friendly workplace, ensuring everyone feels valued and supported.Requirements

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