Membership Experience Manager

2 weeks ago


Melbourne, Victoria, Australia The Commons Full time

+ Position Title:
Membership Experience Manager

+ Department:
Member Experience

+ Reports To:

COO

About the Role
The Membership Experience Manager is a crucial innovator at The Commons, leading the Founders Network program and member retention. They'll proactively create and implement strategies to elevate members' experiences, going beyond oversight to hands-on execution. This role pioneers change, impacting community growth and vibrancy.

About You
As the Membership Experience Manager, you're a strategic leader who turns ideas into action. You're skilled in strategic planning, team leadership, data analysis, and event management. Your commitment to enhancing member experiences aligns with The Commons' core values.

You'll Need

+ Demonstrated experience in strategic planning and execution

+ Proven ability to lead teams towards successful outcomes

+ Track record of creating and executing innovative initiatives

+ Proficiency in analyzing data and making informed decisions

+ Strong communication skills for collaboration and reporting

+ Experience in event management and member engagement

+ Alignment with The Commons' core values

Key Responsibilities

Founders Network Development & Management

  • Design & implement the Founders Network program, creating a valuable platform.
  • Organise events and workshops for Founder members.
  • Foster relationships with external organisations to expand reach of Founders Program.

Membership Experience & Retention

  • Conduct member feedback sessions for insights.
  • Drive memberfocused initiatives to enhance experience.
  • Streamline onboarding, support, and communication with internal teams.
  • Improve customer service standards with strategic solutions.
  • Oversee community events for brandaligned value delivery.

Performance Metrics & Reporting

  • Monitor, analyse, and report on growth, retention, and satisfaction.
  • Refine strategies with datadriven decisions.
  • Innovate member data collection methods like surveys and interviews.
  • Regularly update the Executive Team and stakeholders.

Workplace Health and Safety

  • Ensure compliance with WHS standards.

Values

Ensure compliance with The Commons core values:

  • Putting our members first
  • Fostering our community
  • Working together as a team
  • Constantly learning and growing

  • Experience Leader

    2 weeks ago


    Melbourne, Victoria, Australia GrowPro Experience Full time

    About usWe are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.Your functions Welcoming students in local coworking (includes airport pick up service) Negotiation with local partners (related to events and destination activities) Identifying...


  • Melbourne, Victoria, Australia Franchise Council of Australia Full time

    Excellent opportunity for an energetic and passionate National Membership Manager to lead our core member services program.About the role...The National Membership Manager is a newly created position to drive the FCA's core member services program. The role is responsible for designing and delivering a member engagement strategy and annual plan comprising...

  • Membership Officer

    2 weeks ago


    Melbourne, Victoria, Australia Philanthropy Australia Full time

    About the roleROLE PURPOSEThe purpose of this role is to act as a liaison between Philanthropy Australia and our members and stakeholders based in Melbourne, Tasmania & Queensland. This role is key to contributing to the retention and growth of membership. The role supports the Membership and broader Engagement Team to deliver membership programs and...

  • Gm, Membership

    2 weeks ago


    Melbourne, Victoria, Australia Revise Recruitment Full time

    A unique opportunity to be part of a highly regarded professional association Enhance member value across a diverse portfolio Free barista coffee, professional development and opportunity to travelGM, Membership & Stakeholder EngagementAustralian HR Institute (AHRI)Melbourne CBD, 3000Permanent, Full TimeCompetitive Salary + bonus +salary packagingAbout the...

  • Membership Lead

    2 weeks ago


    Melbourne, Victoria, Australia Clean Energy Council Full time

    Closing date 10 March 2023Employment Type Full TimeSeniority Level SeniorLocation MelbourneState VICAbout usThe Clean Energy Council is Australia's pinnacle industry body representing clean energy, and we are committed to accelerating the transformation of Australia's energy system to one that is smarter and cleaner.Our ValuesAt the Clean Energy Council, it...


  • Melbourne, Victoria, Australia Easy Payroll Global Full time

    On behalf of our client, we are seeking a bright, positive, self-motivated individual with a strong ability to multi-task to serve as our Region Manager for APAC.The Region Manager for APAC will be involved in all aspects of the business within the region including technology, marketing, finance, and events. The position is responsible for growing...


  • Melbourne, Victoria, Australia The Commons Full time

    Primary Purpose of RoleAn exciting opportunity has arisen to join the VIC Team, within the Sales functionality. This role drives membership sales, and cultivates & supports existing member growth. You'll work toward the common goal of achieving sales targets and while managing in a cohesive and friendly team environment.This role plays a crucial role in...

  • Membership, Events

    2 weeks ago


    Melbourne, Victoria, Australia Beaumont People Full time

    Melbourne CBD, 3000, VIC Full Time, Permanent WFO & WFH- $65k + Super Australasian Sonographers Association (ASA) Membership, Events & Customer Service Officer Non-ForProfit Membership Association Melbourne CBD, 3000, VIC Full Time, Permanent WFO & WFH- $65k + SuperAbout the client:The Australasian Sonographers Association (ASA) is the peak body for...


  • Melbourne, Victoria, Australia Clean Energy Council Full time

    Closing date 13 February 2023Employment Type Full TimeSeniority Level Entry LevelLocation MelbourneState VICAbout usThe Clean Energy Council is the peak body for the renewable energy and energy storage industry in Australia. We represent and work with hundreds of leading businesses operating in solar, wind, hydro, bioenergy, energy storage, hydrogen and...

  • Program Manager

    2 weeks ago


    Melbourne, Victoria, Australia Intrepid Experience Full time

    Intrepid Travel:Founded in 1989, Intrepid Travel is on a mission to bring positive change through the thrill of travel. With over 34 years of experience, we have become a certified B Corp offering more than 1000 small group trips across 120 countries. Our commitment to sustainability and community support sets us apart. We aim to be the leading travel...

  • Program Manager

    2 weeks ago


    Melbourne, Victoria, Australia Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create Alert Application Close Date: 31st of May 2024 Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.More than 34 years later, we're proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years,...

  • Change Manager

    2 weeks ago


    Melbourne, Victoria, Australia Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create Alert Application Close Date: 31st of May 2024 Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.More than 34 years later, we're proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years,...

  • PR Manager

    2 weeks ago


    Melbourne, Victoria, Australia Intrepid Experience Full time

    PR Manager - B2B Corporate and Communications, APACRequisition ID: 2303Department: Media, PR & CommunicationsWork Type: HybridApplication Close Date: 7th of June 2024Intrepid Travel was established in 1989 with the mission of initiating positive change through the joy of travel.Over three decades later, we proudly stand as a certified B Corp conducting over...


  • Melbourne, Victoria, Australia Zap Fitness 247 Full time

    Job Reference: FLG/ Posted on: 18Aug2023 Application Close Date:17-Sep-2023Zap Fitness 24/7 is Australia's fastest-growing, fully-owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania We pride ourselves on making a difference in the lives of our members by helping them stay inspired...


  • West Melbourne, Victoria, Australia Australian Council of Trade Unions (ACTU) Full time

    The Australian Workers' Union (AWU), is currently seeking a Membership and Administration Officer to join our team at the Victorian Branch. As the nation's oldest blue-collar trade union, the AWU proudly represents a diverse range of working Australians across various industries. At the heart of our mission is achieving the best outcomes for our dedicated...


  • Melbourne, Victoria, Australia Zap Fitness 247 Full time

    Job Reference: FLG/ Posted on: 05Jun2024 Application Close Date:05-Jul-2024Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania We pride ourselves on making a difference in the lives of our members...


  • Melbourne, Victoria, Australia Fitness & Lifestyle Group Full time

    Membership Services Representative | Williamstown Print Jobtype: Part Time Location: Melbourne - Western Suburbs Category: Sales Share with friends Email a friend Job Reference: FLG/ Attachments: No File Attached Posted on: 28-May-2024 Application Close Date: 27-Jun-2024 Zap Fitness 24/7is Australia's fastest-growing, fully owned 24-hour gym chain with...


  • Melbourne, Victoria, Australia Total HRM Full time

    06th May, 2024 Membership & Engagement Officer Band 5 - $57,000pa - $60,000pa + super(Pro Rata)Free access to gym and poolPart Time Position - 0.8FTE Are you passionate about health and fitness and love connecting with people?Do you thrive in a fast-paced environment and have a knack for building relationships? If you answered yes, then we want to hear from...


  • Melbourne, Victoria, Australia Hope and Glory Full time

    Flexible work arrangements - hybrid work model Key leadership role Report to CEOOur clientOur client is a highly regarded institution in the Melbourne landscape committed to female leadership and empowering women to be the absolute best version of themselves. They are a membership body, committed to supporting communities, education and environment and have...


  • North Melbourne, Victoria, Australia Beaumont People Full time

    Membership Services Officer Located in North Melbourne- $35 per hour + Super Membership Services Officer Located in North Melbourne Temporary role 24 month with potential to extend- $33- 35 per hour + SuperAbout the client:Join the a national peak industry body health professionals. The organisation has close to 3,000 member, representing health...