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Energy Specialist

3 months ago


Melbourne, Victoria, Australia Origin Energy Services Ltd Full time
  • Deliver top-notch customer service, always aim to exceed expectations
  • Hybrid work setup, 2 days per week in the office
  • Based in Melbourne

Fostering positive vibes starts internally

Joining Origin now is quite exciting. Building a fantastic workplace means collectively advancing our goal to lead the energy transition with cleaner energy and customer solutions. Continuously seeking improved ways to cater to our customers – and our team.

About the position:

Being part of Retail Operations puts you at the core of our operations - engaging with customers. Reporting to a Customer Operations Leader, you'll be providing end to end customer service, assisting our Residential clients via phone and email across our gas, electricity, and broadband services. Those days of customers feeling lost in a maze of transfers between departments are gone; you'll receive full training in all customer service aspects and be equipped to address any issue.

Significance of this role:

  • In Retail Operations, we serve as the forefront and primary touchpoint for all our customers, making it your main duty to go the extra mile to keep our customers satisfied and enthusiastic about Origin Energy being their energy provider.
  • Deliver comprehensive customer service across various channels, utilizing our Kraken technology.
  • You will be handling a wide array of customer service tasks including onboarding and offboarding; billing and payments; metering inquiries; broadband; relocations; contract renewals; customer retention; managing difficulties; collections; addressing complaints; educating customers on Origin products and tools; and advocacy

What are we looking for?

  • Outstanding written and verbal communication skills with proven ability to engage with customers across multiple platforms such as email, social media, and other platforms.
  • Demonstrated capability to use good business judgment to enhance customer experiences, while considering risks and regulatory frameworks and operating within delegated authority.
  • Ability to analyze information and data to comprehend customer inquiries and resolve issues
  • Apt at recognizing opportunities for business enhancement and instigating change requests through collaborative functions to refine business processes.
  • Fast learner with the capacity to adapt to new tools and technologies.
  • A strong work ethic - A role in Retail Operations demands being quick on your feet and coping with challenging situations. We seek individuals who can handle demanding scenarios and are accountable for their own future by putting in the hard work to achieve their objectives.

Origin - Initiating positive transformations

At Origin, our driving force is the belief in instigating change through individuals.

We are dedicated to nurturing a diverse, gender-balanced workforce, where all are welcome, and applications are evaluated based on competence and potential. We encourage applications from Indigenous Peoples, individuals with disabilities, culturally diverse individuals, individuals at any stage in life, individuals with intersex variations, and individuals within LGBTQ+ communities, including trans and gender diverse.

Embark on an engaging career in a thrilling sector where you can develop and unleash your potential. If you believe you possess transferable skills, a willingness to learn and would be a valuable addition, we would love to hear from you.

You will need to meet Origin's employment standards which may involve a criminal background check and pre-employment medical evaluation (including drug & alcohol screening).

Please be advised that unsolicited CVs from agencies will not be entertained.

Origin acknowledges Indigenous Peoples as the Traditional Custodians of the land across Australia, and we honor Elders past, present, and future.