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Technical Systems Analyst
1 week ago
Position Objectives
- We are seeking an experienced individual to provide technical knowledge and support for the management of the City's ICT infrastructure
- Working for the local government in Rockingham.
- This role is Monday to Friday, 8 am to 4.30 pm, for up to 3 months, commencing in the New Year on a temporary basis.
Key Responsibilities
ICT Technical Support
- Perform system monitoring and analysis, performance tuning, troubleshooting, and escalating issues.
- Reduce operational risk and improve the availability of the ICT infrastructure.
- Develop, maintain, and perform operational procedures to reduce the risk of unplanned outages
- Evaluate, plan, and implement new system hardware and software solutions.
- Collect and analyze operational data
Requirements of the Job
Skills and Knowledge
- Excellent written and verbal communication skills.
- Excellent interpersonal skills
- Comprehensive knowledge of the installation, configuration, and support
- Microsoft Server and Messaging solutions (including Active Directory, Group Policy, and Exchange)
- Server Virtualisation (VMWare and Cisco HyperFlex)
- Microsoft Software Configuration Manager (SCCM CB)
- Network switching and routing (Cisco)
- Good understanding of Information Security principles, best practice standards, and guidelines.
- You have demonstrated an analytical and systematic approach to problem troubleshooting and issue resolution.
- Ability to manage ICT projects.
- ITIL v3 Foundation.
Experience
- Experience in managing servers, related storage systems, and backup technologies.
- Experience in managing local and wide area networks.
- Experience in providing level 23 support.
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