Technical Systems Analyst

1 week ago


City of Rockingham, Australia IPA Personnel Services Full time

Position Objectives

  • We are seeking an experienced individual to provide technical knowledge and support for the management of the City's ICT infrastructure
  • Working for the local government in Rockingham.
  • This role is Monday to Friday, 8 am to 4.30 pm, for up to 3 months, commencing in the New Year on a temporary basis.

Key Responsibilities
ICT Technical Support

  • Perform system monitoring and analysis, performance tuning, troubleshooting, and escalating issues.
  • Reduce operational risk and improve the availability of the ICT infrastructure.
  • Develop, maintain, and perform operational procedures to reduce the risk of unplanned outages
  • Evaluate, plan, and implement new system hardware and software solutions.
  • Collect and analyze operational data

Requirements of the Job
Skills and Knowledge

  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills
  • Comprehensive knowledge of the installation, configuration, and support
  • Microsoft Server and Messaging solutions (including Active Directory, Group Policy, and Exchange)
  • Server Virtualisation (VMWare and Cisco HyperFlex)
  • Microsoft Software Configuration Manager (SCCM CB)
  • Network switching and routing (Cisco)
  • Good understanding of Information Security principles, best practice standards, and guidelines.
  • You have demonstrated an analytical and systematic approach to problem troubleshooting and issue resolution.
  • Ability to manage ICT projects.
  • ITIL v3 Foundation.
- 'C' class driver's license.

Experience

  • Experience in managing servers, related storage systems, and backup technologies.
  • Experience in managing local and wide area networks.
  • Experience in providing level 23 support.


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