Supporter Experience Officer

2 weeks ago

Milton, Queensland, Australia MULTIPLE SCLEROSIS SOCIETY OF QUEENSLAND Full time
We have an exciting new full time permanent opportunity for a
_Supporter Experience Officer__ _to join our team.

This role will play a big role in our Best at Thank you strategy and will be responsible for delivering the highest levels of donor stewardship, care and gift processing across key fundraising programs and channels.

Additionally, this role works closely with an awesome team of donor care volunteers that help deliver exceptional experiences to our supporters.

***
Additionally, you will:
  • Be the first point of call for all our wonderful supporters
  • Process all donations received via phone, mail, BPAY and website and prepare the banking deposits
  • Ensure our monthly donor program runs smoothly each month
  • Support with our lottery program including drawing the winners of each draw and making the very special winners calls
  • Ensure we deliver campaigns with the supporter at the heart, such as making sure our donors details are up to date.

About you:

  • Highly organised and detailoriented, with a proven track record of excellent administrative skills
  • Demonstrated fundraising experience with proven success in donor stewardship and development (desirable, not essential)
  • Exceptional interpersonal skills and the ability to build relationships with people of all backgrounds
  • Demonstrated ability in achieving results through decision making, managing tight timelines, and anticipating and resolving issues
  • Competence or an understanding of Data Management Systems (Raiser's Edge, Salesforce) (desirable, not essential)

Why work for US?

  • The people staff and MS community are wonderful, kind people
  • Hybrid and flexible working options
  • NotforProfit salary packaging which means an additional cash portion and noncash benefits of your salary upfront, before tax
  • FIA Award Winning team
  • Professional development options and pathways
  • A range of online learning opportunities
  • Ongoing leadership development, including online learning, workshops, and coaching
  • A thorough MS Queensland induction to help you settle into life at MS Queensland

MS Queensland is a not-for-profit organisation providing specialised services to benefit people living with Multiple Sclerosis (MS) and other neurological conditions. Our values underpin everything we do, and our people bring these values to life by living them daily in their roles.

  • Be part of a team working towards a common vision and goal
  • Contribute to an environment that embraces flexibility and recognises achievements
  • Create influence and deliver impact as part of a committed, dedicated, and passionate team focused on creating positive change
  • We are a multifaceted organisation with a clear purpose and customer focused strategy

A NDWS clearance and completion of NDIS Online Worker Training Module will be required for this role (prior to commencement).

How to apply:

***
Applications close: Friday 26th of May 2023 5pm

  • Note: Suitable applicants may be contacted prior to the close date_
**_ If YOU are ready to positively change the lives of people living with MS and other neurological conditions, then we would love to hear from you._

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