![Australian Red Cross](https://media.trabajo.org/img/noimg.jpg)
Customer Support Officer
2 weeks ago
Job no: 522695
Work type:
Full time
Location:
Brisbane
- Full time permanent roles based in Brisbane
- Join the First Aid and Mental Health Training team
- Work for the world's largest humanitarian movement
About Red Cross
Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
The opportunity
This is a great opportunity to deliver a customer experience to delight our First Aid and Mental Health Training (FAMH) clients and key stakeholders.
- assessing customer needs in line with our services and products
- assisting students with enrolment and understanding course requirements
- maintaining accurate records of training and customer interactions
What you will bring
- Strong written and verbal communication skills and ability to quickly build rapport with customers and manage difficult conversations calmly and effectively
- Demonstrated customer service skills in a call centre environment or similar and ability to retain and recall important information.
- Experience using training management systems and technology and demonstrated knowledge and experience with data management systems and record keeping
- Ability to work across tasks, prioritise and manage time effectively, good attention to detail and high levels of accuracy.
- Good aptitude for following communication guidelines, procedures and policies.
Benefits that act for you, while you act for humanity
- _Financial wellbeing: _In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
- _Health & Wellbeing:_ You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditations and other wellbeing programs.
- _Work/
Life Flexibility:
_ You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options.
- _Career development:_ Access to ongoing learning, training, and development courses.Further information
To find out more about this opportunity please refer to the position description below. For additional enquiries, please contact Carmel Dunlop on for a confidential discussion.
Position description:
Customer Support Officer - First Aid & Mental Health
Applications close: 3 August 2023
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre.
We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation.
We are a child safe organisation with zero tolerance of any harm to children.Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
- Thank you for considering a career at Red Cross. We also have great opportunities to volunteer._ Click here_ to find out more._
Advertised: 25 Jul 2023 E. Australia Standard Time
Applications close: 03 Aug :55 PM E. Australia Standard Time
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