Customer Support Officer

2 weeks ago

Brisbane, Queensland, Australia Suncorp Group Full time

_This Customer Support Officer role encompasses:_

  • Review, investigation and finalisation of Partial and Full Release matters
  • Completion of data entry and workflow activities
  • Review and updating of new to Suncorp banking accounts where required
  • Timely completion of reporting activities as required
  • Identification and reporting of errors and incidents

_ Key Accountabilities _

  • High attention to detail with regards to data quality, making sure that first time execution is a focus when completing all tasks
  • Advanced communication skills both verbal and written for team, department or external, conveying this coherently and confidently
  • Timely actioning and completion of tasks to meet agreed service level agreement
  • Completion of regulatory and company compliance through computerbased training courses being completed on time
  • Identify case management initiatives as required, develop and then communicate to team

_ Key Stakeholder Relationships_

  • Banking and Wealth Managers and Team Members,
  • Lending Assessment Managers, Leaders and Team Members,
  • Home Lending Managers, Leaders and Team Members,
  • Lending Product and Portfolio Managers, Leaders and Team Members

_ Experience _

  • Experience in roles requiring high levels of detail attention and risk
  • Experience dealing with stakeholders both internal and external
  • Customer Service experience (Store or Contact Centre)

_ What we can offer you_

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Find our full list of benefits here - Employee benefits | Suncorp Group

About Suncorp:


For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters.

To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves.

With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities.

We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.


  • At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution._

Advertised: 13 Jan 2023 AUS Eastern Daylight Time

Applications close: 26 Jan 2023 AUS Eastern Daylight Time

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