Customer Support Officer

2 weeks ago


Brisbane, Queensland, Australia Queensland Urban Utilities Full time

There's No Us Without U. Care with Us, for Today and Tomorrow
There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:


An opportunity has become available for a
Customer Support Officer - Technical
within our Environmental and Industrial Group.**As a part of our award winning Developer Services Team, you will provide support to customers and team members for sales/invoicing, billing, reconciliations, and general customer service advice.

Responsibilities are focused on the processing of development related requests and customer enquiries.

Some key accountabilities include:

  • Request information from customers and technical specialists and provide process expertise in responding to customer enquiries and in guiding efficient and compliant activity.
  • Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately.
  • Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues.
  • Followup actions and enter relevant information into relevant systems after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

About You:

  • High school certificate or post graduate tertiary qualifications
  • Can build strong customer relationships and delivers customercentric solutions.
  • Can drive ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
  • Uses clear and effective verbal communications skills and provides technical guidance when required on expressing ideas, requesting actions and interpreting policies and procedures.

Why Urban Utilities?
At Urban Utilities, the work we do is about so much more than the bottom line.

We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim.

As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment.

From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.


Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.


We know the chance to thrive, and progress comes hand in hand with the support to balance work with life.

So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you.

Speaking of which, here's just a sample of the benefits we offer our team:

  • Generous Salary Packaging options, including novated leases
  • Corporate discounts across Health insurance, technology and more
  • 18 weeks of paid parental leave & 15 days personal leave
  • Flexibility at UU depends on the type of work you do but could include options such as, 9day fortnights and flexible days. Talk to us about what flexibility means to you
  • Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

How to apply

Please note:

applicants will be required to undergo a Pre-employment medical & National Police History Check as part of the recruitment process for this role.


Advertised: 30 Aug 2023 E. Australia Standard Time

Applications close: 13 Sep 2023 E. Australia Standard Time

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