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Customer Service Officer
1 week ago
Customer Service Officer - Billing
- Perfect role for a driven Billing Officer who thrives in a dynamic, customer-oriented environment.
- Flexible work setting
- Fun & Welcoming Team Environment with Continuous Support and Training
Endeavour Foundation is one of Australia's biggest employers of individuals with disabilities. Our team is deeply committed to our mission every day, offering flexibility, fantastic benefits, and a healthy work-life balance. We are committed to fostering an inclusive environment where our staff can develop, learn, and excel in their roles.
Our mission is clear – transform potential into reality.
About the position
We are excited about the opportunity for a Billing Officer to join our Customer Fulfilment team. Reporting to the Team Leader - Billing, this role involves supporting the management, coordination, and enhancement of NDIS Billing and NDIS funded clients.
The responsibilities include:
- Handling billing tasks utilizing Carelink to generate precise invoices for services rendered
- Issuing and delivering customer invoices promptly to ensure timely payments
- Identifying and escalating any discrepancies or issues for prompt and efficient resolution
- Aiding in improving billing processes based on industry best practices
- Contributing to regular reporting to track billing progress against set targets
- Participating in the creation, enhancement, and implementation of systems and procedures
About You
- Customer-centric individual with a drive to achieve success metrics, take charge, and continually enhance performance
- Proven background in customer service within a fast-paced setting
- Demonstrated problem-solving abilities, keen eye for detail, and adept at multitasking and setting work priorities
- Experience with Carelink+ and rostering is advantageous, as is experience in community service or non-profit sector
- Shows proficiency in various computer applications, e.g., Microsoft Office
Benefits and Advantages
- Salary Packaging Benefits that include up to $15,900 of tax-free annual income, plus an extra $2,650 for meal and entertainment expenses
- Training opportunities available through local offices and supervisors
- Employee Assistance Program
- Discounts on Corporate Private Health Insurance Plans, household appliances, and white goods
- Reward and Recognition Program
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