Disability Service Team Leader

7 months ago

Frankston, Australia InLife Independent Living Full time

Ready for the next step in your career in disability, but don't want to give up time with clients? We have got the job for you.

Our Coordinator/Team Leaders are dedicated to leading and energising teams to provide great service. Client relationship management is at the heart of everything we do. Together with our Client Service Managers, our Coordinators/Team Leader partner with clients to develop and manage care teams that foster the greatest sense of choice, control and confidence under the NDIS.

**About Us**

We're InLife. A not-for-profit disability support provider that specialises in working with people with frequent and complex support needs, including 24/7 assistance.

We build teams around every client, depending on each person's needs and preferences. We partner with people with any type of disability who want to live independently in the community (and we love to make that happen). That's why our coordinators/Team Leader are so important.

Our clients may have physical disability, acquired brain injury, neurological conditions, intellectual disability or autism. We're honoured that many of our clients rely solely on InLife for their essential support needs. Nobody else. Just us.

Our teams are based in Melbourne, Geelong and regional Victoria, including Benalla, Wangaratta, Stawell and Bendigo.

**The role**

At the heart of this role is second to none client relationship management. Together with our Client Service Managers, our Coordinators/Team Leaders work with their clients to develop and manage care teams that support their goals. We're growing and specifically need a Coordinator/Team Leader with experience in supporting people with range of different disabilities in Melbourne's South East.

**What does the role involve?**

This isn't your average coordinator role. Here's what you can expect:

- Lead a team of InLife Assistants (disability support workers) to provide great service
- Develop and maintain positive, respectful and supportive relationships with our clients and the important people in their lives
- Work side-by-side with our clients to foster and promote positive outcomes
- Collaborate with InLife's Client Service Managers to maintain client team rosters, recruit team members and guide them through induction (we hire teams to suit every client)
- Provide ongoing support, mentoring and client-specific training for staff
- Maintain client records and monitor funded support budgets, as required (don't worry, you'll be working with our friendly finance team for this)
- Contribute to the continuous improvement of InLife's policies and procedures
- Participate in our in-house on-call after hours coordinator roster
- Working on shifts with the clients

This is an opportunity to work with an innovative and exciting disability support organisation. If you're passionate about improving the lives of people with disability, open to new and innovative ways of thinking and want to be a part of exciting change, then this role is for you.

**To do a great job, you'll need**:

- A successful track record in disability, mental health or community service this must include previous experience coordinating a team, rostering and the use of a record management system
- Experience working in direct support and in overseeing teams for people with complex needs who display behaviours of concern.
- Ability to think creatively and remain flexible and responsive to change.
- Understand and have experience working directly with mental health
- A passion for client-focussed care and a collaborative approach
- Active listening skills and the ability to build meaningful relationships with clients and care teams
- To be tech savvy and comfortable with using (or learning) our cloud-based apps for tasks such as rostering and incident reporting
- Confidence and energy to inspire and support our Assistants
- Relevant tertiary qualifications and/or experience in community services/case management (or equivalent)
- Full Victorian driver's licence and suitable vehicle (don't worry - we reimburse you for your use). You'll be assigned to teams in a specific territory, which means some travel. You'll be comfortable covering some distance for your role and also coming into our Melbourne office on a periodic basis.

As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.

We encourage all of our staff to be vaccinated for COVID-19 and current recommendations about vaccination can be found on ATAGI website.

**Benefits**:

- Generous salary and benefits, with salary packaging available
- Highly flexible working model
- Positive and fun team

At InLife, diversity and inclusion is part of our DNA. We celebrate the amazing differences we all bring to our work and we actively ensure that everyone feels safe and supported in our workplaces.

We also know that we continue to learn more about inclusion eve

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