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Conference and Events Operations Manager

4 months ago

Whitsunday Regional, Australia Mulpha Hotels PTY LTD Full time
Conference and Events Operations Manager - InterContinental Hayman Island Resort

IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

What's the job?

As C&E Operations Manager, you'll manage all Conference Events and ensure quality service and standards are maintained to deliver a memorable guest experience, while always following government regulations concerning health, safety or other requirements.

Your day to day

Oversee daily activities, manage staffing, and ensure exceptional guest experiences. Your role will involve developing and coaching team members, setting performance goals, and ensuring compliance with our standards. You will also assist in recruiting and onboarding new colleagues, attend weekly BEO meetings, and provide flexibility to support R&B venues as needed.

In this role, you will monitor beverage stock controls, identify additional sales opportunities, and handle financial transactions securely. Collaborating with the F&B Operations Manager, you will manage labor expenses and ensure equipment is properly maintained. Your responsibilities include maintaining cleanliness and operational readiness of event spaces, addressing maintenance needs, and achieving guest satisfaction goals. You will also build relationships with clients, support Event Planners, and ensure compliance with grooming standards. Join us to lead our team and enhance our conference and event services.

What we need from you

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations.

Ideally you will have:

Bachelor's degree/higher education qualification/equivalent in Hotel Management, Conference & Events, or related field plus 4+ years of related experience, including management experience.

Must speak local language

You must have the ability to relocate and live on Hayman Island, QLD and commence position by 30 June 2024

What we offer

Annual salary package of $75,000 + super on a permanent full time contract (Hayman Island Enterprise Agreement 2023) with a minimum of of 40 hours per week must have appropriate working right

  • World class Staff Facilities as part of the resort's $135 million dollar refurbishment including excellent accommodation with twin rooms, king rooms, apartments and townhouses, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
  • An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
  • Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses
  • A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: or click the 'Apply Now' button. We also invite you to learn more by following our social channels:Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

About us

IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

What's the job?

As C&E Operations Manager, you'll manage all Conference Events and ensure quality service and standards are maintained to deliver a memorable guest experience, while always following government regulations concerning health, safety or other requirements.

Your day to day

Oversee daily activities, manage staffing, and ensure exceptional guest experiences. Your role will involve developing and coaching team members, setting performance goals, and ensuring compliance with our standards. You will also assist in recruiting and onboarding new colleagues, attend weekly BEO meetings, and provide flexibility to support R&B venues as needed.

In this role, you will monitor beverage stock controls, identify additional sales opportunities, and handle financial transactions securely. Collaborating with the F&B Operations Manager, you will manage labor expenses and ensure equipment is properly maintained. Your responsibilities include maintaining cleanliness and operational readiness of event spaces, addressing maintenance needs, and achieving guest satisfaction goals. You will also build relationships with clients, support Event Planners, and ensure compliance with grooming standards. Join us to lead our team and enhance our conference and event services.

What we need from you

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations.

Ideally you will have:

Bachelor's degree/higher education qualification/equivalent in Hotel Management, Conference & Events, or related field plus 4+ years of related experience, including management experience.

Must speak local language

You must have the ability to relocate and live on Hayman Island, QLD and commence position by 30 June 2024

What we offer

Annual salary package of $75,000 + super on a permanent full time contract (Hayman Island Enterprise Agreement 2023) with a minimum of of 40 hours per week must have appropriate working right

  • World class Staff Facilities as part of the resort's $135 million dollar refurbishment including excellent accommodation with twin rooms, king rooms, apartments and townhouses, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
  • An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
  • Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses
  • A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: or click the 'Apply Now' button. We also invite you to learn more by following our social channels:Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • More than 4 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 30 June 2024
  • Expected salary: $75,000 per month
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