Collections Officer

2 weeks ago


Melbourne City Centre, Victoria, Australia Recoveriescorp Full time

Job no: 492724

Work type:
Contract

Location:
Melbourne CBD

Categories:
Collections

We're a market leader in the receivables management industry, acknowledged for our quality and results for over 30 years.

We're continuing to build on our success, introducing new products, innovating with technology and introducing more people initiatives to ensure our people have what they need to perform at their best.

What does the role involve?

  • Calling customers to negotiate the sustainable recovery of outstanding funds
  • Answering incoming calls for a range of queries
  • Accurately updating file details after every customer interaction
  • Recommending timely and appropriate action when required
  • Using your people skills and empathetic nature to solve problems and provide great customer service
This is your opportunity to make a difference for our customers and their communities.

We're ideally seeking people with collections and/or customer service experience, but don't let that deter you if you're starting out your career.

You will ideally have strong communication skills, a desire for continued learning, demonstrated self-motivation and drive and an ability to interact with customers in a natural and empathetic way.


Note:

Government requirements mean that only Australian citizens are eligible for these roles (PR status not included.) Applicants who do not meet this requirement will not be considered.



What we offer:

  • Competitive salary
  • Employee Benefits Program including 24/7 EAP, Income Protection Insurance, WFH Allowance, Health & Wellness initiatives including discounted health insurance
  • Additional 'Unplugged' noquestionsasked leave to support your wellbeing
  • Cultural Holiday swap
  • Awardwinning & diverse organisational culture, learning & development programs and experienced people across all departments

Advertised: 05 May 2023 AUS Eastern Standard Time

Applications close: 10 May 2023 AUS Eastern Standard Time
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