Senior Collections Officer

3 days ago

Melbourne, Victoria, Australia Randstad Australia Full time

Join one of Australia's leading non-bank mortgage lenders and accelerate your career growth in this exciting and rewarding position. As a result of consistent and extensive growth within the business, a need to bring on an experienced and motivated senior collections officer has arisen. Due to the nature of the position please only apply if you hold Australian or New Zealand Citizenship or Permanent Residency.

What's in it for you:

Fantastic learning and development opportunities.Get your foot in the door at one of Australia's leading BanksOpportunity to extend or be made permanent within the organisation. About the Role: Communicate and negotiate with clients to resolve overdue accountsFollowing up to ensure commitments made by clients are metLiaise with internal stakeholders and key external contacts such as solicitors and brokersDisplay a strong work ethic and a genuine desire to assist othersAdhere to organisational policy & compliance.Collaborating effectively with colleagues and maintain a keen attention to detail. Hours: This is a full-time position, working 8.30am-5.30pm Mon - Fri working 3 days a week in the CBD office. What You Will Bring: 2 years experience in a collections environment ideally with exposure to home loans and mortgagesExtremely clear and high level communication skillsExperience negotiating with customers and setting up realistic payment plansFantastic customer service and ability to deliver positive customer experiencesAbility to avert, manage and escalate conflicts as requiredAble to understand and translate complex information to others in a simple, effective way Join the team for a rewarding career where you can make a positive impact, assist customers in need, and find endless opportunities for growth and development. Does this sound like the right role for you? Then apply now Alternatively, please feel free to contact Chris Harrison - Consultant at At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills collections, credit, collection, arrears, hardships, hardship, senior, finance, lending, mortgage, mortgages, financial, financial services
qualifications Collections
education Secondary School/High School

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