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Collections Officers
3 months ago
Job description:
About DFP
About the Employer:
Sumo Power is a proudly Australian owned and operated energy and internet service provider. Servicing customers on the Eastern seaboard of Australia, Sumo prides itself on delivering value products and the best prices.
Our mission is to provide households and small businesses a best in class service experience and great value by offering electricity, gas and broadband services across Victoria and New South Wales.
About the Role
This is an operational role responsible for the day to day collections activity on internally managed delinquent accounts
Key responsibilities include:
- Case manage high volume residential and business accounts through a daily dialler
- Negotiate best outcomes enhancing cash flow opportunities
- Understanding of regulatory and payment difficulty obligations from a credit viewpoint
- Understanding of the disconnection for nonpayment process
- Risk assessment analysis
- Identify and resolve diverse customer inquiries
- Basic understanding of credit concepts such as aged trial balance, DSO, doubtful debt provision etc
- Ensuring noncompliant customers are disconnected for nonpayment while meeting compliance requirements
- Ensure collection processes are followed
The Benefits
- Partnering with Australia's fastest growing utilities provider with a customer centric culture
- Refreshed South Melbourne office facilities
- Structured induction and training.
- Competitive salary package + monthly bonuses
- A supportive environment driven by teamwork
About You
You will have experience in credit management, particularly within the Energy industry.
The role requires you to have a proven track record of conflict resolution and internal management skills, strong negotiation and risk management.
button. Alternatively, please call Harley on
for a confidential discussion.
Note:
You may be required to provide evidence of your COVID-19 vaccination status.
