Collections Officer

1 week ago


Melbourne, Victoria, Australia Perigon Group Full time

Join Our Team as a Collections Officer at a Boutique Collections Company in Melbourne

Our client, a boutique collections company located in the South East suburbs of Melbourne, is seeking a dedicated Collections Officer to become part of their team on a full-time, permanent basis.

The Role:

  • Contact debtors via phone calls, emails, letters, or other communication channels to discuss overdue accounts and negotiate repayment plans.
  • Conduct detailed investigations into outstanding debts, including reviewing account records, payment history, and relevant documentation.
  • Collaborate with debtors to create viable repayment arrangements based on their financial circumstances, ensuring adherence to legal and company guidelines.
  • Provide support to debtors facing financial challenges, offering information on available payment options and resources.
  • Resolve disputes or discrepancies regarding debts professionally and promptly, aiming for mutually satisfactory resolutions.
  • Update debtor account information and payment statuses accurately.
  • Effectively communicate with clients and legal representatives, providing updates on debt collection efforts, discussing recovery strategies, and addressing concerns or inquiries.

We are looking for a driven professional with at least 2 years of experience in debt collections, exceptional communication skills, advanced computer proficiency, and strong time management and organizational abilities.

In return, the company offers a supportive and collaborative team environment, with a focus on accountability and modern working practices. Employees also benefit from flexible work-from-home options and health and wellbeing programs.

If this opportunity excites you, click on 'Apply' to submit your application or contact Carol Bittencourt for a confidential discussion.


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