Customer Service Team Leader
2 weeks ago
We are seeking a visionary leader to drive customer-centric excellence at our Cheltenham site. As the Customer Service Team Leader, you will be responsible for building a high-performing team that delivers exceptional customer experiences.
Key Responsibilities- Lead and develop a team of Customer Service Representatives to achieve peak performance and customer satisfaction.
- Implement and maintain quality assurance processes to ensure high standards of customer service.
- Develop and execute strategies to enhance employee engagement and customer satisfaction.
- Collaborate with cross-functional teams to drive business growth and innovation.
- Proven track record in customer-centric leadership and a passion for delivering exceptional customer experiences.
- Experience in contact centre operations, including call management, quality assurance, workforce management, and performance metrics.
- Strong coaching and development skills to foster a culture of innovation and continuous improvement.
- Ability to work in a fast-paced environment and adapt to changing business needs.
- A dynamic and supportive work environment that values employee growth and development.
- Opportunities to shape the future of customer service and drive business growth.
- A competitive salary and benefits package.
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Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia Laminex Australia Full timeAbout Laminex AustraliaLaminex Australia is a leading manufacturer of high-quality surfaces and solutions for the Australian market. With a rich history spanning over nine decades, we have established ourselves as a trusted partner for homeowners, architects, and designers alike.Our StoryOur journey began in the early days of Australian manufacturing, and...
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Team Leader, Ancillary Claims Specialist
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Customer Service Team Leader
2 days ago
Melbourne, Victoria, Australia Laminex Australia Full timeAbout Laminex AustraliaLaminex Australia is a leading manufacturer of high-quality surfaces and solutions for the Australian market. With a rich history spanning over nine decades, we have established ourselves as a trusted partner for homeowners, architects, and designers alike.Our StoryOur journey began in the early days of Australian manufacturing, where...
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Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia Australia Head Office Full timeAbout the RoleWe are seeking a dynamic and experienced Customer Service Team Leader to join our leadership team at Australia Head Office. This role is pivotal in driving customer centricity, process enhancement, and continuous improvement across the region.Key ResponsibilitiesLead and inspire a diverse team to ensure seamless fulfillment of customer needs...
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Customer Service Team Leader
2 weeks ago
Melbourne, Victoria, Australia Australia Head Office Full timeAbout UsAustralia Head Office is a leading player in the construction products industry, committed to delivering exceptional customer experiences and setting the benchmark for service excellence.The RoleWe are seeking a dynamic and experienced Customer Service Team Leader to join our leadership team. This role is pivotal in driving customer centricity,...
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Customer Service Representative
2 weeks ago
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Customer Service Representative
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Customer Service Representative
1 week ago
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Customer Service Representative
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Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement Centre Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:Demonstrate a superior customer service capability - prioritising the customer experience...
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Customer Service Global Support Team Leader
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Melbourne, Victoria, Australia Cash Full time{"h1": "Customer Service Global Support Team Leader", "p": "At Cash App, we're building a more inclusive economy where our customers have equal access to opportunity. We're seeking a Customer Service Global Support Team Leader to join our team and help us deliver an effortless customer experience.As a Customer Service Global Support Team Leader, you will be...
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Customer Service Global Support Team Leader
1 week ago
Melbourne, Victoria, Australia Afterpay Full time{"title": "Customer Service Global Support Team Leader", "description": "Job SummaryWe are seeking a highly skilled and experienced Customer Service Global Support Team Leader to join our Afterpay team. As a key member of our Customer Service organization, you will be responsible for leading a team of customer service representatives and ensuring that our...
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Customer Service Global Support Team Leader
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Customer Service Team Leader
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Melbourne, Victoria, Australia Morgan Sindall Property Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Morgan Sindall Property Services. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and experience across all touchpoints.Key Responsibilities:Lead a team of customer service...
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Team Leader Customer Experience
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Melbourne, Victoria, Australia Yarra City Council Full timeJob Summary:We are seeking a highly skilled and experienced Team Leader to join our dynamic leadership team at Yarra City Council. As a Team Leader, you will be responsible for leading a team of Customer Service Officers and Sales Officers, overseeing the daily operations across our leisure centres.Key Responsibilities:Lead the Customer Service team,...
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Sales Team Leader
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Melbourne, Victoria, Australia The Good Guys Discount Warehouses (Australia) Pty Ltd Full timeAbout The Good GuysThe Good Guys Discount Warehouses (Australia) Pty Ltd is a leading electrical and appliance retailer with a strong presence in the Australian market. Our company is committed to providing excellent customer service and offering a wide range of products from top brands.Job SummaryWe are seeking a highly motivated and experienced Sales Team...
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Customer Service Team Leader
2 weeks ago
Melbourne, Victoria, Australia Fletcher Building Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at our Cheltenham site. As a key member of our Customer Experience team, you will be responsible for leading and developing a team of Customer Service Representatives to deliver exceptional customer experiences.Key ResponsibilitiesLead and manage a...
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Customer Care Team Leader
2 weeks ago
Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Siemens Healthineers. As a key member of our customer service team, you will be responsible for leading and coaching a group of coordinators in our Customer Call Centre to ensure efficient delivery outcomes.Your Key Responsibilities:Lead and...
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Customer Care Team Leader
4 days ago
Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Siemens Healthineers. As a key member of our Customer Call Centre, you will be responsible for leading and coaching a group of coordinators to ensure efficient delivery outcomes.Your Key Responsibilities:Lead and coordinate a team of dedicated...
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Customer Service Team Leader
2 weeks ago
Melbourne, Victoria, Australia Laminex Australia Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our thriving CX team at our Cheltenham site. As a key member of our leadership team, you will be responsible for leading and developing a team of Customer Service Representatives to deliver exceptional customer experiences.Key ResponsibilitiesLead and manage a...
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Customer Service Global Support Team Leader
4 days ago
Melbourne, Victoria, Australia Afterpay Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Global Support Team Leader to join our team at Afterpay. As a key member of our Customer Service team, you will be responsible for leading a team of customer service representatives and ensuring that we deliver exceptional service to our customers.The ideal candidate will have a...