Customer Service Team Leader

2 weeks ago


Melbourne, Victoria, Australia Laminex Australia Full time
About the Role

We are seeking a visionary leader to drive customer-centric excellence at our Cheltenham site. As the Customer Service Team Leader, you will be responsible for building a high-performing team that delivers exceptional customer experiences.

Key Responsibilities
  • Lead and develop a team of Customer Service Representatives to achieve peak performance and customer satisfaction.
  • Implement and maintain quality assurance processes to ensure high standards of customer service.
  • Develop and execute strategies to enhance employee engagement and customer satisfaction.
  • Collaborate with cross-functional teams to drive business growth and innovation.
Requirements
  • Proven track record in customer-centric leadership and a passion for delivering exceptional customer experiences.
  • Experience in contact centre operations, including call management, quality assurance, workforce management, and performance metrics.
  • Strong coaching and development skills to foster a culture of innovation and continuous improvement.
  • Ability to work in a fast-paced environment and adapt to changing business needs.
What We Offer
  • A dynamic and supportive work environment that values employee growth and development.
  • Opportunities to shape the future of customer service and drive business growth.
  • A competitive salary and benefits package.


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