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Senior Change Manager

3 months ago

Melbourne, Victoria, Australia RACV Full time
  • Melbourne, Victoria | RACV Head Office
  • New Opportunity | 24-Month Fixed Term Contract
  • Competitive Salary | Discount on RACV Products

Great things start here

Work with some of the best technology and working practices available while doing interesting, challenging, and rewarding work. With the kind of opportunities only a large organisation can provide, no day — or project — is the same. Your work will drive change across the whole business, engaging a range of stakeholders across our broad service offerings. In return, you'll have a supportive culture to back you up, room to grow, and the option to split your time between office and home.

About the Opportunity

The Senior Change Manager will play a key role in the success of a complex organisational change such as changes to business processes, technologies, capability uplift, organisational structure, job roles and systems. Leveraging expertise and best practices in developing clear and compelling engagement, communications and organisation design materials, and leading learning specialists, will be critical for success in this role.

This role will work in a highly complex people, process, and technology change environment as RACV looks to implement an Enterprise Resource Planning (ERP) financial system.

This could be just the right role for you

The Senior Change Manager will need to influence and provide support to all levels of the organisation alongside of the following responsibilities:

  • Develop and communicate organisational change and engagement plans and strategies, including contributing to scope planning and business case development where required
  • Partner with project and business stakeholders to complete high-level and detailed change analytics/diagnostics to determine scale and risk of change impacts and develop mitigation tactics to address any risk or areas of resistance
  • Collaborate with the project team to develop stakeholder management and resistance plans
  • Lead learning specialists to uplift capability and increase user readiness
  • Create and implement organisation design activities to align capabilities with the new technology and ways of working
  • Design, develop and execute enterprise communications and engagement plans, including supporting artefacts via digital and in person channel that are aligned to key messages for impacted business areas and end users
  • Provide leadership to team members through establishing performance expectations, coaching, training and career development opportunities for members of your team and the broader Change Practice

What you'll need to be successful

  • Tertiary qualifications in business related field
  • Demonstrated experience designing and implementing enterprise system, process, role, and organisational changes required, ideally in a similar project environment
  • Experience using Jira and Confluence, ERP (Finance) implementations, with system integrations (highly desirable)
  • Exposure to technology, process, role, and organisational change implementations across a range of role types
  • People Centred Implementation (PCI) or Prosci Change Management certification
  • Demonstrated knowledge of the strategies, plans, tools, techniques and methodologies used for change management
  • Experience liaising with and influencing Senior and Executive levels
  • Decision making which impacts the success of assigned work i.e. results, deadlines and budget
  • Analyses requirements and advises on scope and options for continual operational improvement in your project

The RACV difference

We champion diversity, work inclusively, and believe every new voice brings brilliant new ideas. Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

Application Process

You can learn more about the RACV at

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

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