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Customer Banking Specialist

4 months ago

Southern Highlands, Australia Commonwealth Bank Full time
You are passionate about helping customers turn their financial dreams into reality

  • We are a customer and community focused network of branch colleagues
  • Together we can create brilliant customer experiences that matter
-
Part Time 25 hours based in Merimbula Branch**-
Monday: 11.15am - 4.15pm
-
Tuesday: 9.00am - 4.15pm
-
Wednesday: 12.00pm - 4.15pm
-
Thursday: pm
-
Friday: 12.00pm - 4.15pm

See yourself in our team


The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters


In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.


More specifically you will:

  • Build a personal connection with customers through meaningful conversations
  • Work with customers to help them use our inbranch technology and digital banking options
  • Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
  • Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
  • Engage with customers by participating in community events and fundraising activities
  • Look out for the safety and wellbeing of your team
  • Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're interested in hearing from people who

  • Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
  • Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
  • Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.
  • At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank. _
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Advertising End Date: 03/04/2024