![AU 480 CIBT Visalink Pty Ltd Australia](https://media.trabajo.org/img/noimg.jpg)
Executive Services Consultant
2 weeks ago
Purpose of this Job:
The Executive Service Consultant is responsible for ensuring a superior class of service is delivered which includes the consultation and complete handling of travel documents needed for our clients seeking a superior level of service.
The Executive Service Consultant needs to not only meet but exceed our customers' expectations and provide the services they need.
The role must maintain an understanding of all procedures to secure travel documents along with the ability to organise and plan for the future.
Duties:
- Prep submission by reviewing customer order form and assessing the accuracy of submitted documents
- Activate or Create the customer order in INON
- Resolve incomplete data on forms
- Work proactively to identify and communicate to customers any potential issues that would prohibit CIBT from meeting their Date Required
- Ensure all work is properly documented in INON
- Ensure that the delivery method selected is consistent with customer Date Required
- Handle all rejected embassy submissions by recontacting customers and relodging work
- Work collaboratively with the despatch team to ensure couriers are booked and canceled in a timely manner and within the appropriate pricing structure
- Archive/file closed files as directed
- Answer basic billing questions
- Keep selfinformed and educated on all changes in business that impact quality of service provided
- Work collaboratively with the Customer Contact team to assure clients of quick resolution
- Advise Service Delivery Supervisor & Operations Manager of any learned changes in requirements
- Review Genie "followup' reports to proactively identify potential problems
- Manage public mailboxes
- Maintain the agreed internally defined timeframe intervals for work flow
- Maintain performance standards to ensure quality service and optimal performance
- Additional activities as directed
Other responsibilities:
CIBT is staffed by small teams and fluctuating demands.
Hence, it is essential that the role holder is prepared to work collaboratively with other staff, until the work is finished and contribute to helping other team members with tasks when required.
Key Role Competencies:
- Excellent timemanagement skills
- Clear and concise communication skills
- Strong organisational skills
- Creativity in problem solving
- Ability to work independently
- Strong attention to detail
- Customer centric
- Ability to accept supervision and follow directions
- Respect for diversity
- Flexibility and tolerance for job pressures
- Customer service excellence
- Adaptability
- Teamwork orientation
Position in the organisation:
- Individual contributor, directly accountable to the Service Delivery Supervisor
- Liaises with all other teams involved in the delivery process
- Works collaboratively with all of the Executive Service & Guided Entry Department and other teams
- Member of a small team directly responsible for service delivery excellence
-
Interim Executive Consultant – Gig Executive
2 weeks ago
Melbourne, Victoria, Australia GIG EXECUTIVE Full timeThe OrganisationFuture Leadership is a dynamic capability ecosystem for boards and executives, encompassing Fisher Leadership for board and executive search, CLA for leadership development, and Gig Executive for on-demand interim executives. Recognised in the Great Place to Work survey and a B-Corp Certified organisation we strive to innovate and lead in our...
-
Adviser Service Consultant
2 weeks ago
Melbourne, Victoria, Australia T+O+M Executive Full timeWe here at TOM Executive have partnered with one of Australia's largest Superannuation companies to recruit a Specialist Consultant for their Advisers Solutions team. Permanent role based in Melbourne CBD:Flexible working from home arrangements and work life balance offered Excellent salary package $82,000 packageOverview of the role:The purpose of the...
-
Executive Consultant
2 weeks ago
Melbourne, Victoria, Australia Rec2 Recruitment Full timeExecutive Search Consultant - MELBOURNE AUSTRALIA - Land of the FreeMelbourne is a hip, dynamic metropolis, with an exciting city center, inner-city neighborhoods that are full of unique character, and lush green parks and mountain ranges where you can enjoy Australian nature at its finest.Outstanding opportunity to join a boutique consultancy that offers...
-
Sales Executive
2 weeks ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeCompany Overview: Our client is at the forefront of revolutionising the aged care industry with innovative income support solutions. Since 2010, our client has offered professional and specialised consulting supported by automating processes with cutting-edge software. Specialising in software/finance and clinical/nursing services, our client empowers...
-
Managed Services Consultant
2 weeks ago
Melbourne, Victoria, Australia Cancore Building Services Ltd Full timeAbout Nintex:At Nintex, we are transforming the way people work, everywhere.Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...
-
Leasing & Franchise Executive
2 weeks ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeLocation: Melbourne Job Type: Permanent Salary:Base Salary + SuperannuationContact: Michael BernardiThe CompanyOur client is a one of Australia's most recognisable brands within their retail industry sector offering their consumers top quality national and internal products coupled with exceptional customer experience. Established over 40 years ago, they...
-
Client Services Executive
2 weeks ago
Melbourne, Victoria, Australia Teradata Full timePosition OverviewThe Client Services Executive (CSE) is responsible for the opportunity identification, qualification, and closure for Teradata services portfolio - consulting, managed services, and transaction services - and Teradata as a Service offerings. CSE aligns with the Account Executives/Teams on the Services business plan and execution and is...
-
Chief Executive Officer
2 weeks ago
Melbourne, Victoria, Australia Hunter Executive Search Consultants Full timeBe the public face of the franchise sector in Australia Permanent role based in Melbourne CBD Work with a visionary, proactive, and supportive Board Be the public face of the franchise sector in Australia Permanent role based in Melbourne CBD Work with a visionary, proactive, and supportive BoardWho are we?Hunter Executive Search Consultants are a leading,...
-
Executive Services Consultant
2 weeks ago
Melbourne, Victoria, Australia CIBT Full timeAbout UsCIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500...
-
It Business Development Executive
2 weeks ago
Melbourne, Victoria, Australia ACACIA Facility Services Full timeIt Business Development Executive - Professional Services Blake Oliver Consulting - Melbourne, VIC JOB DESCRIPTION Great opportunity for a dedicated and driven IT sales professional. Working with well recognised IT consultancy with 30 years in the Australia market.We're currently partnering with a widely recognised IT Consulting and Managed Services...
-
Business Development Executive
2 weeks ago
Melbourne, Victoria, Australia Hunter Executive Search Consultants Full timeProject based Business Development Hybrid between the Melbourne, Derrimut office and home Wellestablished, privatelyowned manufacturing business Project based Business Development Hybrid between the Melbourne, Derrimut office and home Wellestablished, privatelyowned manufacturing businessHunter Executive is pleased to be partnering with a privately owned,...
-
Sales Consultant
2 weeks ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeAbout the Business: Our client stands at the forefront of fitness training programs, catering to allied health professionals and individuals aspiring to build careers in the health and wellness industry. With a dynamic, goal-oriented environment and national presence, they are poised for further expansion. Established in 2012, they have certified over 10,000...
-
Chief Executive Officer
2 weeks ago
Melbourne, Victoria, Australia Max Executive Full timeThis well-known and iconic Multi-purpose Sporting, Hospitality, Gaming and Wagering venue has been a local institution for many patrons, participants, and its members over several years in the southeastern parts of Melbourne. They offer everything from Sport, Hospitality including Food and Beverage, Dining (formal and casual), Functions and Events to Gaming...
-
Chief Executive Officer
2 weeks ago
Melbourne, Victoria, Australia Max Executive Full timeThis well-known and iconic Multi-purpose Sporting, Hospitality, Gaming and Wagering venue has been a local institution for many patrons, participants, and its members over several years in the southeastern parts of Melbourne.They offer everything from Sport, Hospitality including Food and Beverage, Dining (formal and casual), Functions and Events to Gaming...
-
It Business Development Executive
2 weeks ago
Melbourne, Victoria, Australia Cancore Building Services Ltd Full timeIt Business Development Executive - Professional Services Blake Oliver Consulting - Melbourne, VIC JOB DESCRIPTION Great opportunity for a dedicated and driven IT sales professional.Working with well recognised IT consultancy with 30 years in the Australia market.We're currently partnering with a widely recognised IT Consulting and Managed Services provider,...
-
Sales Consultant
2 weeks ago
Melbourne, Victoria, Australia Austcorp Executive Full timeMarket leading and highly competitive base salary + commission Genuine career progression opportunities and growth Fully supportive company culture that promotes teamwork and collaborationThe Company:An award-winning and highly established home building and development company, due to continued growth are looking to hire 3 experienced new home building Sales...
-
Building Consultant State Manager
2 weeks ago
Melbourne, Victoria, Australia Austcorp Executive Full timeVIC State-wide Travel Growing Niche Consultancy- $130K-$145K + Super & Car AllowanceWhy ApplyThis growing niche consultancy supports clients across the Building Service Engineering, Facilities Hard Services and Asset / Lifecycle Management sectors.Having committed to a growth program across the East Coast, this firm operates across a range of diverse client...
-
Call Centre Consultant
2 weeks ago
Melbourne, Victoria, Australia Frazer Tremble Executive Full timePermanent Role | Hybrid - 40% In Office | Melbourne CBD Assist the delivery of high quality member and employer services Exposure to ongoing education and trainingOur award-winning Superannuation client is recognised in the industry for its customer-driven products, top performance, and great value.As the Call Centre Consultant, you will provide accurate,...
-
Executive Consultant – Planning and Surveying
2 weeks ago
Melbourne, Victoria, Australia Rec2 Recruitment Full timeExecutive Search Consultant – MELBOURNE AUSTRALIA – Land of the FreeMelbourne is a hip, dynamic metropolis, with an exciting city center, inner-city neighborhoods that are full of unique character, and lush green parks and mountain ranges where you can enjoy Australian nature at its finest.Outstanding opportunity to join a boutique consultancy that...
-
Executive Consultant – Planning And Surveying
2 weeks ago
Melbourne, Victoria, Australia Rec2 Recruitment Full timeExecutive Search Consultant – MELBOURNE AUSTRALIA – Land of the FreeMelbourne is a hip, dynamic metropolis, with an exciting city center, inner-city neighborhoods that are full of unique character, and lush green parks and mountain ranges where you can enjoy Australian nature at its finest.Outstanding opportunity to join a boutique consultancy that...