Customer Support Consultant

1 week ago


Bendigo, Victoria, Australia Bank Australia Full time
Posted: 21/04/2023

Closing Date: 21/05/2023

Job Type:
Permanent - Full Time

Location:
Flexible

Job Category:
Banking and Financial Services


Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.


We currently have a permanent, full time Customer Support Consultant opportunity for an enthusiastic and motivated individual to join our Customer Support and Recoveries Team.

The role of Customer Support Consultant is to assist customers faced with financial difficulty or hardship and to assist in keeping bad debt loss expense to acceptable levels.


Why join us

  • We have big plans to become Australia's most trusted bank and a leading purposedriven business
  • As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit
  • Every role and person in our bank is essential to bringing our values, purpose and aspiration to life
  • We offer flexible working options, competitive salary and 12% super
  • Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships
  • We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours
  • We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community
  • We are the first bank in the world to care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

  • Manage and action collections allocation queues, including delinquent loan, overdrawn and overlimit accounts, ensuring a level of priority commensurate with risk
  • Establish personal contact with customers to ensure suitable repayment arrangements are made to repay these outstanding debts
  • Identify, assist and assess customers who are experiencing hardship
  • Identify and assist customers experiencing vulnerability
  • Report on accounts that are deemed high risk or potentially fraudulent
  • Report on accounts that require on going followup, that are potential skips or that could be considered potential bad debts.

What you will bring

  • Banking and finance knowledge
  • Experience in collections with a supportive approach and keen intuition
  • Experience negotiating debt repayment solutions to achieve a desired outcome
  • Experience in default process management and a good understanding of the National Credit Code and Comprehensive Credit Reporting
  • Ability to assess financial statements (lending experience is also desirable)
  • Excellent communication skills (written, verbal and interpersonal) and a high degree of diplomacy when dealing with customers in difficult circumstances
  • High level of professionalism and customer service focus
  • Strong problem solving, critical thinking and decision making skills
  • Excellent time management and multitasking skills
  • Good competence with the Microsoft Suite (Excel / Outlook / Word)
  • Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.


  • Bendigo, Victoria, Australia Bank Australia Limited Full time

    Bank Australia - Relief Customer Service ConsultantWe are looking for a Relief Customer Service Consultant to join our Bendigo branch at Bank Australia, a customer-owned B Corp certified bank. Be part of a movement creating a fairer and more just world while aligning your banking with your values.What we offer:Opportunity to be part of Australia's most...


  • Bendigo, Victoria, Australia Bupa Full time

    About the HomeBenefits of BupaSupportive, collaborative, and caring team cultureContinual learning and development opportunitiesInternal transfers across our care homesDiscounts on Bupa products - Healthcare, Optical, Dental & other retail partnersAbout the RoleAs the Office Administrator - known as a Customer Service Consultant (CSC) in Bupa, you will work...

  • Customer Support

    1 week ago


    Bendigo, Victoria, Australia Bank Australia Full time

    Posted: 21/11/2023Closing Date: 21/12/2023Job Type: ContractLocation: BendigoJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and...


  • Bendigo, Victoria, Australia Bank Australia Full time

    Posted: 04/08/2023Closing Date: 04/09/2023Job Type: ContractLocation: BendigoJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and...


  • Bendigo, Victoria, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies A fantastic opportunity for an ambitious individual + Ongoing career development Great Monday-Friday fulltime role, working with a friendly & supportive teamOUR STORYBlackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported...


  • Bendigo, Victoria, Australia Davidson Group Services Full time

    We have multiple Full-time and 12 month Fixed term contracts for Inbound Customer Support Officers based in Bendigo.Put your existing Administrative and Customer Service skills to use working for one of Australia's leading Trustees in their Customer Service division. In these challenging and uncertain times the mental health and well-being of Victorian...

  • Sales Consultant

    2 weeks ago


    Bendigo, Victoria, Australia ProVision Full time

    Join Wills Street Eyecare, a successful independent optometry practice providing quality eye care and spectacles to families in the Bendigo region.About the roleThis is a fantastic opportunity for a motivated person to join the practice as a Sales Consultant / Optical Assistant. The role is for 3 days per week ongoing with some flexibility to work extra days...


  • Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    Customer Support OfficerAbout usBendigo Bank is the bank you can be proud to work at. We have a collectivepurpose to feed into prosperity, not off it.We were born out of community, for community, and remaintheonly bank headquartered outside of a capitalcity.As part of the larger Bendigo and Adelaide BankGroupof over 7,000 employees,we're big enough to...


  • Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    About us Bendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank Group of over 7,000 employees, we're big enough to offer you...


  • Bendigo, Victoria, Australia Flight Centre Full time

    Job no: 509167Brand: Flight CentreWork type: Full timeLocation: VictoriaCategories: Leisure Travel & RetailJoin others like you, who simply love travelIf you have a passion for travel and some experience in retail, hospitality, sales, or customer service, then you'll fit right in as a Travel Sales Consultant at Flight Centre. Join other like-minded travel...


  • Bendigo, Victoria, Australia Coliban Water Full time

    Introduction:About UsAt Coliban Water, we are focussed on protecting and maintaining the environment and providing an essential service to the community today and into the future. We encourage diversity and different perspectives, but there are a few qualities we expect our team to have. People who are open to change as we transform our business and have a...

  • Care Consultant

    1 week ago


    Bendigo, Victoria, Australia Baptcare Full time

    Care Consultant Bendigo/SeymourMaximum term (12 months) Part time opportunity (3 days per week)Hybrid Work environmentAttractive pay rates with salary packaging benefitsAbout UsAt Baptcare, we care.Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the...


  • Bendigo, Victoria, Australia Coliban Water Full time

    Introduction:Why join Coliban Water?Like Goldilocks, Coliban Water offers a little bit of everything that's just right.You'll love the people, because we love what we do. You'll love our location in the middle of beautiful Bendigo and spanning a region that takes in 49 towns from Trentham to Echuca. You'll love the office, with free parking and café-quality...

  • Customer Service

    1 week ago


    Bendigo, Victoria, Australia SMAART Recruitment Full time

    This is your chance to work for a company with the community at its core with profits going back to the people All employees are encouraged to be themselves and to bring their whole selves to work every day.Due to a recent company merger, growth & the rollout of new campaigns, we are on the lookout for 8 x Customer Service Consultants to start on the 20th...

  • Customer Service

    1 week ago


    Bendigo, Victoria, Australia SMAART Recruitment Full time

    This is your chance to work for a company with the community at its core with profits going back to the people All employees are encouraged to be themselves and to bring their whole selves to work every day.Due to a recent company merger, growth & the rollout of new campaigns, we are on the lookout for 8 x Customer Service Consultants starting on 20th...


  • Bendigo, Victoria, Australia Coliban Water Full time

    Description:Role overviewAs our Customer Support Operations Officer, you will be working in collaboration with our frontline Customer Support Officers and all Coliban Water departments to investigate and resolve complex customer enquiries. In addition, this position will also liaise with customers and service providers to provide oversight and manage...

  • People Consultant

    1 week ago


    Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    People Consultant Closing date: 3 June 2024 About the role and team Our People Advisory Centre (PAC) is the team is responsible for delivering accurate and timely advice on people-related policies, procedures, and people programs to leaders and our staff enterprise-wide. PAC is the centre of excellence for generalist advice, the face of People &...


  • Bendigo, Victoria, Australia Discover You Travel Full time

    Are you passionate about helping others? We have an exciting opportunity for you to become a Remote Travel Consultant. This role allows you to combine your love for helping people with the freedom of working remotely.As a Remote Travel Consultant, you'll be part of the thriving tourism industry.You'll have the chance to: Plan and customize travel itineraries...


  • Bendigo, Victoria, Australia IPAR Full time

    Company DescriptionIPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it's through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual.We work with our clients to identify...


  • Bendigo, Victoria, Australia IPAR Full time

    Company DescriptionIPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it's through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual.We work with our clients to identify...