Customer Support

1 week ago

Bendigo, Victoria, Australia Bank Australia Full time
Posted: 21/11/2023

Closing Date: 21/12/2023

Job Type:
Contract

Location:
Bendigo

Job Category:
Banking and Financial Services


Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.


We have a part-time (22.8 hours), fixed term contract (12 months) opportunity for a Customer Support & Recoveries (CS&R) - Compliance & Training Consultant to join the CS&R Team.

This role supports the delivery of CS&R training and quality assurance.

This includes quality assurance, on-boarding and training of new employees, reporting, staff training, information sharing, policy changes and compliance and adherence to all regulatory requirements.


This position can be flexible to accommodate school friendly hours.

Why join us

  • We have big plans to become Australia's most trusted bank and a leading purposedriven business.
  • As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
  • Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
  • We offer flexible working options, competitive salary and 13% super.
  • Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
  • We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
  • We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
  • We care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

  • Support the Team Leader on matters relating to risk, compliance, audit and reporting
  • Update department procedures to ensure compliance with bank policies, procedures, guidelines and the relevant legislation, codes or acts
  • Quality Assurance reviews
  • Preparation of departmental training materials
  • Conduct training for the CS&R department and other internal stakeholders
  • Assist development of the department's annual training plan
  • Investigate business event exceptions and department reporting enhancements
  • Attend ABA, COBA or Industry related information meetings
  • Other tasks allocated within the departmental operations work roster.

What you will bring

  • Ability to work in a team environment
  • Problem solving and critical thinking skills
  • Highly flexible and adaptable attitude and approach to work practises
  • Excellent organisational and time management skills
  • Ability to prioritise workload and multitask
  • Outstanding communication skills in liaising both internally and externally including written, verbal and interpersonal
  • Intermediate skills with Excel, Word and PowerPoint
  • Previous experience conducting training face to face and virtually is a bonus
  • Knowledge in Debt Collection Guidelines, NCC, ABA Code of Practice, Privacy Act, BCC Code of Practice and/or Bank Australia products and services is a bonus
  • Commitment to Bank Australia's purpose, aspiration, values and brand as well as the BCorp ethos.

  • Customer Support Consultant

    1 week ago

    Bendigo, Victoria, Australia Bank Australia Full time

    Posted: 21/04/2023Closing Date: 21/05/2023Job Type: Permanent - Full TimeLocation: FlexibleJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Customer Support Officer

    1 week ago

    Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    Customer Support OfficerAbout usBendigo Bank is the bank you can be proud to work at. We have a collectivepurpose to feed into prosperity, not off it.We were born out of community, for community, and remaintheonly bank headquartered outside of a capitalcity.As part of the larger Bendigo and Adelaide BankGroupof over 7,000 employees,we're big enough to...

  • Customer Support Officer

    1 week ago

    Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    About us Bendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank Group of over 7,000 employees, we're big enough to offer you...

  • Customer Support Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Introduction:About UsAt Coliban Water, we are focussed on protecting and maintaining the environment and providing an essential service to the community today and into the future. We encourage diversity and different perspectives, but there are a few qualities we expect our team to have. People who are open to change as we transform our business and have a...

  • Customer Support Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Introduction:Why join Coliban Water?Like Goldilocks, Coliban Water offers a little bit of everything that's just right.You'll love the people, because we love what we do. You'll love our location in the middle of beautiful Bendigo and spanning a region that takes in 49 towns from Trentham to Echuca. You'll love the office, with free parking and café-quality...

  • Customer Support Operations Officer

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Description:Role overviewAs our Customer Support Operations Officer, you will be working in collaboration with our frontline Customer Support Officers and all Coliban Water departments to investigate and resolve complex customer enquiries. In addition, this position will also liaise with customers and service providers to provide oversight and manage...

  • Customer Support Officer Bendigo Head Office

    1 week ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    Be the difference. Be part of Bendigo Bank.About UsBendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank Group of over 7,000...

  • Customer Fraud

    1 week ago

    Bendigo, Victoria, Australia eFinancialCareers Ltd. Full time

    Customer Fraud & Scam Protection Investigator - Response Team Bendigo and Adelaide Bank Bendigo, Australia Customer Fraud & Scam Protection Investigator - Response Team Bendigo and Adelaide Bank Bendigo, Australia Posted 2 days ago Permanent Competitive Your new role with Bendigo Bank is just a few clicks away.Position description: PD - Customer Fraud &...

  • Customer Fraud

    1 week ago

    Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away. Position description: PD - Customer Fraud & Scam Protection Closing date: Sunday 2nd June Join our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and...

  • Customer Fraud

    1 week ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away.Position description:PD - Customer Fraud & Scam Protection Closing date: Sunday 2nd JuneJoin our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and Card...

  • Customer Fraud

    1 week ago

    Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away. Position description: PD - Customer Fraud & Scam Protection Closing date: 26 May 2024 Join our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and Card...

  • Customer Fraud

    1 week ago

    Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away. Position description: Closing date: Sunday 2nd June Join our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and Card Fraud activities. You bring...

  • Customer Fraud

    1 week ago

    Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    Customer Fraud & Scam Protection Investigator - Response TeamYour new role with Bendigo Bank is just a few clicks away.Position description: PD - Customer Fraud & Scam Protection Closing date: Sunday 2nd JuneJoin our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank...

  • Customer Fraud

    1 week ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away.Position description:PD - Customer Fraud & Scam Protection Closing date:26 May 2024Join our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and Card fraud...

  • Customer Fraud

    1 week ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away.Position description: PD - Customer Fraud & Scam Protection Closing date: 26 May 2024Join our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and Card...

  • Customer Service

    1 week ago

    Bendigo, Victoria, Australia SMAART Recruitment Full time

    This is your chance to work for a company with the community at its core with profits going back to the people All employees are encouraged to be themselves and to bring their whole selves to work every day.Due to a recent company merger, growth & the rollout of new campaigns, we are on the lookout for 8 x Customer Service Consultants to start on the 20th...

  • Customer Service

    1 week ago

    Bendigo, Victoria, Australia SMAART Recruitment Full time

    This is your chance to work for a company with the community at its core with profits going back to the people All employees are encouraged to be themselves and to bring their whole selves to work every day.Due to a recent company merger, growth & the rollout of new campaigns, we are on the lookout for 8 x Customer Service Consultants starting on 20th...

  • Customer Care Coordinator

    1 week ago

    Bendigo, Victoria, Australia Coliban Water Full time

    Introduction:Why join Coliban Water?Like Goldilocks, Coliban Water offers a little bit of everything that's just right.You'll love the people, because we love what we do. You'll love our location in the middle of beautiful Bendigo and spanning a region that takes in 49 towns from Trentham to Echuca. You'll love the office, with free parking and café-quality...

  • Customer Service Officer

    1 week ago

    Bendigo, Victoria, Australia Adecco Full time

    Looking for an ASAP start Full Training Provided Supportive work environmentOur client is looking for passionate customer service individuals to work in the Kyneton Branch as a customer service officer. You may also be required to work at other cluster officers in surrounding suburbs to support the branches on occasion. We are looking for passionate customer...

  • Customer Improvement Manager

    1 week ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    About the roleBased at any of our head office locations, this permanent, full time Customer Improvement Manager Role will form part of a unit that reports to the Senior Manager Process Improvement and will be a key influence in the Operational Enablement Function that focuses on supporting process efficiency and compliance, customer experience enhancements,...