Complaints Officer

2 weeks ago

Melbourne City Centre, Victoria, Australia Charterhouse Full time

Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service:


  • You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience:
-
Initial 3 month contract | CBD location
You will be working for a leading transport provider in Melbourne CBD.

You will be responsible for managing a complaints caseload and investigating complaints in a timely manner providing exception customer service.


Responsibilities will include:

  • Investigate all issues thoroughly and liaise with various business units to ensure a satisfactory outcome
  • Respond on Ministerial, government and Public Ombudsman queries as required.
  • Ensure you are restoring passenger confidence and appropriate follow up actions have taken place.
  • Meet and exceed weekly individual and team targets for cases closed telephone resolutions and internal/external escalations.

You will have the following:

  • Previous experience in complaints environment
  • Highly developed written and verbal communication skills
  • Intermediate knowledge of the MS office suite including Word, Excel and Outlook
  • Ability to think ahead, proactively make decisions and problem solve
  • Proven experience working in a busy environment
  • Be hardworking, punctual, and organized
  • Work effectively and autonomously to specific deadlines while maintaining a high level of accuracy
  • An aptitude to grow and learn

Benefits:

This company offer a collaborative working culture with a diverse workforce, a commitment to equity and a flexible environment. Safety and zero harm are at the heart of their values.

Please note you will need to obtain a police check for this role before commencing this role.
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity.

On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.

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