Current jobs related to Complaints Officer - Melbourne City Centre, Victoria - Victorian Ombudsman
-
Intake and Enquiries Officer
3 weeks ago
Melbourne, Victoria, Australia Health Complaints Commissioner Full timeAbout the RoleThe Health Complaints Commissioner is seeking a highly skilled and customer-focused Intake and Enquiries Officer to join our team. As the first point of contact for enquiries and complaints, you will play a critical role in providing exceptional service to the public and ensuring that all interactions are handled in a professional and...
-
Complaint Intake Officer
4 days ago
Melbourne, Victoria, Australia State Government Of Victoria, Australia Full timeJob Title: Complaint Intake OfficerWe are seeking a highly skilled and experienced Complaint Intake Officer to join our team at the Independent Broad-based Anti-Corruption Commission (IBAC). As a key member of our Engagement and Early Resolutions team, you will be responsible for managing the receipt, handling, and administrative tasks related to IBAC's...
-
Complaints Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia HiTech Group Full time{"h1": "Complaints Officer Role at HiTech Group", "p": "We are seeking a skilled Complaints Officer to join our team at HiTech Group. As a Complaints Officer, you will be responsible for assessing and monitoring complaints and other regulatory intelligence. You will work closely with our team to ensure that all complaints are handled in a timely and...
-
Complaints Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia HiTech Group Full timeJob Description**Complaints Officers Role**We are seeking highly skilled Complaints Officers to join our team at HiTech Group. As a Complaints Officer, you will play a critical role in assessing and monitoring complaints and regulatory intelligence.**Key Responsibilities:**Manage and resolve a caseload of complaints, including assessing moderately complex...
-
Complaints Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia HiTech Group Full timeJob Description**Complaints Officers Wanted for HiTech Group**We are seeking highly skilled Complaints Officers to join our team at HiTech Group. As a Complaints Officer, you will play a crucial role in assessing and monitoring complaints and regulatory intelligence.**Key Responsibilities:**Manage and resolve a caseload of complaints, including assessing...
-
Complaints Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time{"title": "Complaints Officer", "description": "Job SummaryWe are seeking a skilled Complaints Officer to join our team at the Office of the Ombudsman Victoria. As a key member of our regulatory governance and compliance team, you will be responsible for receiving and resolving complaints from the public in a fair and reasonable manner.Key...
-
Complaint Intake and Enquiry Officer
2 weeks ago
Melbourne, Victoria, Australia State Government of Victoria, Australia Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our Engagement and Early Resolutions team as a Complaint Intake and Enquiry Officer on a full-time ongoing basis.Key ResponsibilitiesProvide exceptional frontline customer service, responding to complaints and enquiries in a timely and professional...
-
Complaints Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time{"Job Title": "Complaints Officer", "Job Description": "Job SummaryWe are seeking a highly skilled Complaints Officer to join our team at the Office of the Ombudsman Victoria. As a key member of our regulatory governance and compliance team, you will be responsible for receiving and resolving complaints from the public in a fair and reasonable manner.Key...
-
Complaints Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia State Government of Victoria, Australia Full timeJob DescriptionJob Title: Complaints OfficerJob Summary:We are seeking a highly skilled and experienced Complaints Officer to join our team at the State Government of Victoria, Australia. As a Complaints Officer, you will be responsible for receiving and resolving complaints from the public in a fair and efficient manner.Key Responsibilities:Receive and...
-
Complaint Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia State Government of Victoria, Australia Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaint Intake and Enquiry Officer to join our Engagement and Early Resolutions team on a full-time ongoing basis.As a Complaint Intake and Enquiry Officer, you will be responsible for managing the receipt, handling, and administrative tasks related to IBAC's complaint and notification...
-
Complaints Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Care Recruitment Full timeComplaints Resolution OfficerOur client, an industry super fund, is seeking a skilled Complaints Resolution Officer to join their team. As a key member of the organization, you will play a vital role in ensuring the fair, effective, and timely resolution of complaints in accordance with Fund and regulatory requirements.Key Responsibilities:Manage a portfolio...
-
Senior Investigation Officer
2 weeks ago
Melbourne, Victoria, Australia Victorian Ombudsman Full timeAbout the RoleThe Victorian Ombudsman is seeking a highly skilled and experienced Senior Investigation Officer to join our team. As a key member of our office, you will work collaboratively with our staff to provide timely and specialist complaint handling, assessment, and investigation expertise to our key projects and functions.Key ResponsibilitiesConduct...
-
Strategic Leader
2 weeks ago
Melbourne, Victoria, Australia Aged Care Quality And Safety Commission Full timeAbout the RoleThe Aged Care Quality and Safety Commission is seeking a highly skilled and experienced professional to lead our Complaints Management team. As a Strategic Leader, you will be responsible for driving strategic priorities, building organisational capacity, and supporting staff to navigate complex matters and deliver agreed outcomes.Key...
-
Intake and Enquiries Officer
5 days ago
Melbourne, Victoria, Australia State Government Of Victoria, Australia Full timeAbout the RoleWe are seeking a skilled Intake and Enquiries Officer to join our team at the Health Complaints Commissioner. As the first point of contact for enquiries and complaints, you will play a critical role in providing excellent customer service and ensuring that all interactions are handled in a professional and respectful manner.Key...
-
Policy and Learning Development Officer
3 weeks ago
Melbourne, Victoria, Australia Australian Government Department of Defence Full timeAbout the RoleThe Australian Government Department of Defence is seeking a highly skilled and experienced professional to join our team as a Policy, Learning and Development Officer. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the development and implementation of policies and procedures that support the...
-
Banking Case Officer
4 days ago
Melbourne, Victoria, Australia Randstad Full timeCase Officer - Financial ServicesAre you looking for a challenging role in the financial services industry? We have an exciting opportunity for a Case Officer to join our team at a leading financial services provider.About the Role:As a Case Officer, you will be responsible for assessing financial services complaints and determining their legitimacy and...
-
Intake and Enquiries Officer
3 weeks ago
Melbourne, Victoria, Australia Department of Health Full timeAbout the RoleThe Department of Health is seeking a highly skilled Intake and Enquiries Officer to join our team. As a key member of our Intake and Early Resolutions team, you will be the first point of contact for enquiries and complaints made to the Health Complaints Commissioner (HCC) about Victorian health service providers.Key ResponsibilitiesReceive...
-
Remediation Officer
3 weeks ago
Melbourne, Victoria, Australia Australian Super Full timeAbout the RoleAustralianSuper is seeking a highly skilled Remediation Officer to join our Member Sentiment team. As a Remediation Officer, you will play a critical role in managing a portfolio of enquiries and complaints related to superannuation and insurance.Key ResponsibilitiesManage the end-to-end process for a range of remediation-related Internal...
-
Internal Review Officer
4 days ago
Melbourne, Victoria, Australia Public Sector People Full time{"h1": "Internal Review Officer Role", "p": "Public Sector People is seeking a highly skilled and experienced Internal Review Officer to join our team. As an Internal Review Officer, you will be responsible for managing the assessment and processing of infringement reviews of Council decisions, including customer complaints and insurance claims. ", "ul":...
-
Service Review Officer
6 days ago
Melbourne, Victoria, Australia Allianz Popular SL. Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Review Officer to join our dynamic Workers Compensation team in Melbourne CBD.As a Service Review Officer, you will play a critical role in ensuring exceptional service delivery to our customers, resolving service recovery opportunities, and assisting our claims teams to provide...
Complaints Officer
3 months ago
The Victorian Ombudsman is seeking to employ a VPS 5.1 Complaints Officer who can work with the Statutory Functions team in either a fixed term or ongoing capacity.
Available opportunities:
- VPS 5.1
You will bring to this opportunity:
- High service work ethic
- An interest in public law and policy
- Able to manage difficult conversations
- Able to manage competing priorities
How to apply:
- a 1-page Cover Letter addressing the Key Selection Criteria as outlined in the Position Description;
- a Resume, no longer than 5 typed pages (PDF)
Applications close midnight on Tuesday 28 March 2023
VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment.
We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.
VO is committed to supporting our employees balance their work and life commitments. All requests for flexible working arrangements will be considered in line with operational requirements. The types of flexibility may differ from role to role.- Working with Children check
- Statutory Declaration
- Confidentiality Agreement
- Conflict of Interest check
- Evidence their vaccination against COVID19 status as an inherent requirement of all roles at VO