Operations Team Leader

2 weeks ago

Sydney, New South Wales, Australia Macquarie Group Limited Full time
An exciting opportunity now exists within our Cash and Banking Operations team as an Operations Team Leader.

You will lead a highly trained team of dedicated administrators and consultants whose core function is to support Macquarie advisers, independent financial advisers, and clients, within our retail and business banking divisions.


As the Operations Team Leader, you will provide ongoing coaching, mentoring and support to ensure the productivity, effectiveness, and continuous improvement of your team.

You will be responsible for managing call queues to ensure same day service, completing call and quality monitoring, and ensuring all regulatory requirements are observed.

Your passion for leadership and client-focus approach, will drive successful team performance and ensure an exceptional service to your key stakeholders.


Our business is committed to providing an efficient and timely service to our clients and ensures all requests are actioned the same day.

At times you may be required to work flexibly beyond your scheduled hours.


To be successful in the role, you will be a strong people leader with experience in a client service environment.

Exposure to cash products and an understanding of financial markets will be advantageous but not essential.


Most importantly, you will possess strong business acumen, a real passion for leadership and exceptional communication and relationship management skills which enables you to drive and deliver exceptional results for the business.


About Banking and Financial Services**Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

Our commitment to Diversity and Inclusion


The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities.

From day one, you'll be encouraged to be yourself and supported to perform at your best.

If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply.

With the right technology, support and resources, our people can work in a range of flexible ways.

About Macquarie:


A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure.

At Macquarie, we're empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we're a truly global organisation.


You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued.

You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.


Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.


Job no:
BFS-972087

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Work type: Permanent
  • Full time
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Location: Sydney

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Category: Mid-senior, Mid-level, Administration & Support, Operations, Retail Banking, Other
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Group: Banking and Financial Services
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Division: BFS Central & Operations

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Recruiter: Razanne Riman

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Opening Date: 07/3/2023

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