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Casual Guest Service Attendant
3 months ago
Location:
Melbourne | Western Metropolitan
Job type:
Casual
Organisation:
Harness Racing Victoria
Salary:
Salary not specified
Occupation:
Hospitality and Tourism
Reference:
VG/TP/TP/1699865
An excellent career opportunity exists for a Customer Service Superstar to join our Guest Services Reception team Tabcorp Park.
ABOUT US
Tabcorp Park Melton is the home of harness racing in Victoria.
We aim to be recognised as a premier entertainment venue of choice providing value for money and a great entertainment experience.
We are more than just racing We are a unique seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, function & conference rooms, 41 room four-star hotel, gaming lounge and sports bar & TAB.
THE ROLE
We are looking for Receptionists who will show a genuine interest in our guests, taking ownership of requests and being proactive to ensure our guests have a great stay with us from the moment they check in until they check out.
This position is responsible for ensuring that Tabcorp Park delivers a 10/10 customer service experience for all of our guests.
Duties include:
- Being the first point of call for all incoming phone calls and enquiries for Tabcorp Park.
- Creating hotel bookings
- Guest Check In and Out
- Generating guest Accounts
- General Administration / Secretarial duties
WHAT YOU NEED
You will be highly motivated and well-groomed professional and be responsible for helping provide our guests with a 10 out of 10 customer service experience.
To be considered for this role you will need to have:
- Prior experience in a similar role in a hotel environment
- Professional presentation
- A Genuine passion for customer service with a friendly and welcoming manner
- Understanding of hotel reservation system (preferably Mantra Hotels)
- Availability to work on a rotating roster of morning and evening shifts, including weekends
If this is you, come and join our team
The successful applicant will be required to undergo background checks in accordance with company policy.