Rostering Administration Officer

1 week ago

Reservoir, Victoria, Australia Mayflower Full time

Position Description -_Rostering Administration Officer_***
Position Title:Rostering Administration
Reports To: General Manager
Officer

Supervising:
Liaises With: Employees, residents, visitors N/A
and resident's representatives

Employment
Mayflower Health and Aged Care Employees Enterprise Agreement 2021

Instrument:

Classification:
Wage Skill Group 11

Our Vision:
Care without Compromise

Our Mission:
_"Mayflower with staff works as one to enhance quality of life choices in all aspects _**
_of care delivery"_

Our Values:
_Compassion _**We care for those in need with empathy and understanding

_Excellence_ We strive for quality and distinction

_Integrity _We are honest, ethical, and sincere

_Respect_ We recognise the value, uniqueness, and dignity of every

Position Purpose:
Responsible for ensuring effective and efficient administrative support to the

General Manager and the site leadership team. Role successfully manages
rostering to ensure care needs of our residents are met in line with Mayflower's
vision, values, and operational requirements.

Qualifications Mandatory

checks and licences:

  • NDIS Worker Screening Check
  • Full COVID vaccination
  • Business or administration qualification.
  • Experience in the provision of administrative support including proficient
- data entry, filing and customer service.
  • Rostering experience preferably within the health care sector
  • Knowledge and experience of petty cash reconciliation and general

- accounts support
  • Knowledge, skills, and proficiency in the use of computer programs
Microsoft Office and rostering tools.

Key Selection Criteria

Essential:

  • Ability to cope with rapidly changing circumstances and quickly grasp new concepts.
  • Time management skills with the ability to work within deadlines
  • Strong conflict resolution and problemsolving skills.
  • Excellent interpersonal, communication and organisational skills.
  • Proven ability to work both independently, and also as part of a team.

_Care without Compromise__ _**Reviewed April 2024

Position Description -_Rostering Administration Officer_**
Key Accountabilities
Quality Service - Proactively contribute to the continuous improvement.

  • Respond to queries and action request in a timely manner.
  • Provide personcentred service to residents.
Reporting and - Log any maintenance concerns or request in a timely and accurate manner.
Documentation - Undertake regular reporting as required.
Communication - Preparing and coordinating internal and external correspondence.

  • Preparing and producing documentation required for meetings.
  • Maintaining staff noticeboards.
  • Minute Secretary, as required.
  • Accurately document all information relevant to rostering.
  • Liaise professionally and effectively with relevant stakeholders._ _
Leadership - Deliver effective customer service for team members including but not
limited to;

  • Completing rosters within required timeframes and achieving
compliance requirements;

  • Efficiently replacing vacant shifts;
  • Assisting with the maintenance of the Leave Calendar;
  • Assisting team members with roster and payroll related queries in a
timely manner;

  • Organising training sessions and meetings, as directed.
  • Management of reception.
  • Facilitate a team environment and inclusive culture.
Participate in problem solving as required.

  • Compliance
  • Comply with Mayflower's policies and procedures.
  • Follow directives of supervisors.
  • Act in accordance with Mayflower values.
Support the compliance of mandatory care minutes provisions
Skills and - Remain aware of relevant legislative standards and guidelines.
competencies - Participate in meetings and in-service training sessions.

  • Pursue ongoing development and contribute to continuous improvement.
  • Positively promote the organisation within the community.
Work Health - Comply with the OHS Act 2004
Safety - Take reasonable care to ensure your own safety, not place others at risk by any

act or omission, follow safe work practices and procedures, use and care for
equipment as instructed, not wilfully and recklessly interfere with safety
equipment, report hazards and injuries, and cooperate with Mayflower to
meet OHS obligations.

Key Performance Indicators

  • TBA

_Care without Compromise__ _**Reviewed April 2024

Position Description -_Rostering Administration Officer_

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