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Customer Service
1 week ago
Location
***- Reservoir, Victoria
Category
***- Sales & Marketing
Salary
- $33 AUD - $33 AUD Hourly
Posted
- 21Aug2023
Work type - Casual/Temp
Contact - Kay Prado
Reference - BH149512
Customer Service & Internal Sales Officer
Location - Reservoir
FT - 3 months contract
$33 p/h
Purpose of the role:
Our client operates a family-run business with a specialization in providing an array of local and imported Italian products to prominent food retail chains.
The pivotal role of the Customer Service & Internal Sales Officer revolves around the goal of delivering unparalleled customer satisfaction.
This role necessitates close collaboration with the National Sales Team, adeptly managing Internal Sales Leads, and safeguarding the integrity of our brand image.
Within this capacity, the incumbent will be entrusted with the responsibilities of cultivating customer relationships, expediting order processing, resolving queries, and actively promoting our product offerings.
Key Responsibilities:
- Being the primary point of contact for the organisation's national sales and distribution networks
- Manage an existing portfolio of customers driving sales and initiatives via regular phone interaction
- Providing exceptional customer service to all customers & building new customer relationships.
- Maintaining a high level of customer satisfaction
- Resolving customer complaints with a high level of professionalism and understanding.
- Increasing customer sales by recommending new products suitable to their business.
- Keeping customers up to date with the latest products/prices and promotions.
- Receiving and processing customer sales orders and managing return requests.
- Cross selling products & services to new & existing customers and proactively engage new customer opportunities
- Assist with the management of customers' consignment and delivery information
- Assist National Sales Team with various aspects of their roles including pricing, customer information, inventory availability, and periodic reporting
- Having extensive knowledge of all brands and products and the order of priority to our company.
- Help the sales team when required.
- Contacting customers on your call list to establish a relationship.
- General administrative duties.
Requirements:
- 4+ years' experience working within Customer Service and Sales role within a similar FMCG environment.
- 3 + years in inbound and outbound call center experience
- Food service / retail experience
- Conflict Resolution experience and training
- Exposure to the Pronto ERP system will be an advantage.
- Intermediate skills in Microsoft Suite (Excel, Word and PPT).
- Strong understanding and appreciation of ERP Systems and Processes.
- A strong passion for food & the food industry.
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