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Receptionist

3 months ago

Reservoir, Victoria, Australia Arcare Aged Care Full time

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people.

You will play a crucial role in creating a positive and welcoming environment for residents and visitors alike, providing essential support to staff and ensuring effective communication within the Residence. You will contribute to the overall experience and satisfaction of residents and families, making you an integral part of the leadership team.

Your primary functions will be:

Greeting and Welcoming: Welcoming residents, visitors and families with a friendly and warm demeanor, creating a positive and inviting atmosphere. Communication: Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently. Appointment Scheduling: Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed. Visitor Management: Registering and monitoring visitors, ensuring security and safety protocols are followed. Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary. Administrative Support: Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.

Skills & Experience

Ability to manage rostering and team member allocations. Experience using employee scheduling software such as Humanforce or Time Target. Adaptable, passionate and willingness to learn. Collaborative and skilled at teamwork. Friendly and effective communication abilities.