Change, High Priority Incident and Problem Manager

2 weeks ago

Rowville, Victoria, Australia GPC Asia Pacific Full time
At Genuine Parts Company, we keep the world moving. We never stand still and constantly transform the way we move forward people, parts and progress. That means it is always an exciting time to be part of GPC Asia Pacific.

As
Change, Incident and Problem Manager, you will contribute to keeping people and parts moving throughout the world.

This newly created role will encompass the management of Change Requests, Major Incidents and Problems along with their associated policies and processes.


Key areas of responsibility:

Change Management

  • Own, Document and Update the Change Management policy for GPC Asia Pacific including Change blackout periods to meet the needs of the organisation
  • Conduct weekly Change Advisory Board meetings and ensure representatives from key teams are present
  • Seek appropriate approvals for Change Requests
  • Ensure key stakeholders have been engaged in relation to Change Requests
  • Verify appropriate Change process is followed
  • Resolve conflicts of Change Requests
  • Reporting on Change Requests, trends and outcomes
  • Guide staff on the process of Change Management and the use of the ServiceNow ITSM tool

Incident Management

  • Own, Document and Update the High Priority Incident Management policy for GPC Asia Pacific
  • Understand the impact and urgency of an Incident and prioritise appropriately
  • Proactively control and drive incident resolution for high priority incidents in live bridge calls with internal and external parties
  • Ensure accurate timelines and actions are captured within ITSM tool
  • Engage and update key stakeholders across the GPC Asia Pacific organisation
  • Conduct PIR sessions with relevant stakeholders providing documentation of the Incident including the root cause, timeline, the impact and tracking post incident recommendations to completion
  • Reporting on High Priority incidents and outcomes
  • Highlight trends to management

Problem Management

  • Track and update Problem records within ITSM tool
  • Understand and prioritise active Problems
  • Conduct Problem Review Board meetings
  • Ensure Problem tasks are progressed to resolution in a timely manner
  • Verify root cause analysis of Problem tickets has been completed and thorough solutions have been implemented
  • Report on Problem tasks, trends and outcomes

Role Requirements:

  • ITIL certified, essential
  • Experience in High Priority Incident Management
  • Experience as a Change Manager and leading a Change Advisory Board
  • Key stakeholder management and engagement
  • ServiceNow ITSM experience (desirable)
  • Experience in writing Policies and Reports
  • Documenting, Reporting and Presenting to senior level management
  • Experience as a Problem Manager (desirable)

Looking after you:

  • Part of a global organisation, where you'll build strong work communities across the globe.
  • Attractive product discounts across GPC Asia Pacific businesses
  • Strong rewards & recognition programs
  • A supportive team environment, where we work with extremely talented team members.
  • Access for team members and their families to our Employee Assistance Program
  • Career development and internal employment opportunities across the group
  • Strong valuesbased foundations
  • We proactively support our working parents in a variety of meaningful ways, and our parental leave topup allowance is one of the ways we do this.
  • Paid volunteer leave allowing you to give back to your chosen charity/community organisation.
Thank you for your interest in becoming part of GPC Asia Pacific.

  • Change Manager

    2 weeks ago

    Rowville, Victoria, Australia GPC Asia Pacific Full time

    At Genuine Parts Company, we keep the world moving. We never stand still and constantly transform the way we move forward people, parts and progress. That means it is always an exciting time to be part of GPC Asia Pacific. Here is your opportunity to join our team of global movement makers and accelerate change leadership in a world-leading organisation.To...

  • Change Analyst

    2 weeks ago

    Rowville, Victoria, Australia GPC Asia Pacific Full time

    At Genuine Parts Company, we keep the world moving. We never stand still and constantly transform the way we move forward people, parts and progress. That means it is always an exciting time to be part of GPC Asia Pacific.Reporting to the Change Lead, with daily interaction and direction from Change Managers, the role will develop, coordinate and support...

  • Change Lead

    2 weeks ago

    Rowville, Victoria, Australia GPC Asia Pacific Full time

    Movement is in our DNA.We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion.Yet we are more than just a parts and service company. We propel people forward.We are currently searching for...

  • Refrigeration Manager

    2 weeks ago

    Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time

    Make your mark on Australia's leading services company Full time position Vehicle Phone and tablet Join a growing team Great rates Bonus program Great Team CultureThis is a great opportunity for a Refrigeration Manager to join a highly motivated customer-focused team that is poised for growth. You will be part of a positive, problem-solving culture and...

  • IT Delivery Manager

    2 weeks ago

    Rowville, Victoria, Australia AMA Group Full time

    ASX LIsted, Leader in the Collision Repair Industry Competitive salary and benefits package Be part of a national company with 130+ locationsAMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia's leading distributor of vehicle parts and accessories. Our Team provides...

  • Refrigeration Manager

    2 weeks ago

    Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time

    Make your mark on Australia's leading services company Full time position Vehicle Phone and tablet Join a growing team Great rates Bonus program Great Team CultureThis is a great opportunity for a Refrigeration Manager to join a highly motivated customer-focused team that is poised for growth. You will be part of a positive, problem-solving culture and...

  • Refrigeration Manager

    2 weeks ago

    Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time

    O'Brien Electrical & Plumbing RowvilleMake your mark on Australia's leading services company Full time position Vehicle Phone and tablet Join a growing team Great rates Bonus program Great Team Culture This is a great opportunity for a Refrigeration Manager to join a highly motivated customer-focused team that is poised for growth. You will be part of...

  • IT Delivery Manager

    2 weeks ago

    Rowville, Victoria, Australia AMA GROUP AUSTRALIA Full time

    AMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia's leading distributor of vehicle parts and accessories. Our Team provides repairs for light to high-severity collisions — on everything from small private vehicles and prestige cars to commercial trucks and buses....

  • A Grade Electrician

    2 weeks ago

    Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time

    O'Brien Electrical & Plumbing RowvilleMake your mark on Australia's leading electrical services companyFull time positionJoin a growing teamGreat ratesBonus program Great Team CultureThis is a great opportunity for a Qualified Electrician to join a highly motivated customer-focused team that is poised for growth. You will be part of a positive,...

  • IT Support Analyst

    2 weeks ago

    Rowville, Victoria, Australia AMA GROUP AUSTRALIA Full time

    AMA Group is a key player in the collision repair industry, with a vast network of facilities spanning Australia and New Zealand. Supported by the top vehicle parts distributor in Australia, we specialize in repairing vehicles involved in various types of collisions, ranging from minor incidents to more severe accidents involving a wide range of vehicles....

  • Principal Fleet Manager

    2 weeks ago

    Rowville, Victoria, Australia Solar Turbines Full time

    Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Village Manager

    2 weeks ago

    Rowville, Victoria, Australia Lendlease Full time

    The BusinessWith more than 76+ villages and 17,000 residents nationally, Keyton (formerly known as Lendlease Retirement Living), is one of Australia's leading owners and operators of retirement living communities.Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units who all have one thing in...

  • Service Desk Analyst Casual

    2 weeks ago

    Rowville, Victoria, Australia GPC Asia Pacific Full time

    _The Role_This role will involve working closely with IT Management teams to ensure IT Services are supported and maintained. This role will predominantly be responsible for 1st and 2nd level Service Desk support for IT Services and Business Applications where first call resolutions can be applied._ Reporting to the IT Service Desk Manger, you will:_ Ensure...

  • Service Desk Analyst

    2 weeks ago

    Rowville, Victoria, Australia GPC Asia Pacific Full time

    _The Role_This role will involve working closely with IT Management teams to ensure IT Services are supported and maintained. This role will predominantly be responsible for 1st and 2nd level Service Desk support for IT Services and Business Applications where first call resolutions can be applied._Reporting to the IT Service Desk Manger, you will: _ Ensure...

  • Client Support

    2 weeks ago

    Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time

    Join an industry leading and reputable organisation Work with a dynamic and supportive team Benefit from career opportunitiesPRIMARY PURPOSE Efficient management of projects and daily communications Be the glue between our onsite and office teamsGENERAL FUNCTIONS AND TASKS Respond to all inbound calls and inquiries, including the scheduling of jobs Allocate...

  • Catalogue Manager

    2 weeks ago

    Rowville, Victoria, Australia GPC Asia Pacific Full time

    At Genuine Parts Company, we keep the world moving. We never stand still and constantly transform the way we move forward people, parts and progress. That means it is always an exciting time to be part of GPC Asia Pacific.As the Catalogue Manager (Australia and New Zealand) you will contribute to keeping people and parts moving throughout the world, through...

  • Installation Coordinator

    2 weeks ago

    Rowville, Victoria, Australia JELD-WEN Full time

    The JELD-WEN group of companies includes iconic brands A&L Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors is a leading international building materials group, known for...

  • Catalogue Support Manager- Gpc Asia Pacific

    2 weeks ago

    Rowville, Victoria, Australia GPC Asia Pacific Full time

    At Genuine Parts Company, we keep the world moving. We never stand still and constantly transform the way we move forward people, parts and progress. That means it is always an exciting time to be part of GPC Asia Pacific.Key areas of responsibility Maintain accurate master catalogue files Management of a team of seven direct reports, spread across both...

  • Client Support

    2 weeks ago

    Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time

    O'Brien Electrical & Plumbing RowvilleJoin an industry leading and reputable organisationWork with a dynamic and supportive teamBenefit from career opportunitiesO'Brien Electrical & Plumbing Rowville, a locally-owned electrical business, is seeking candidates for a Project Administrator. We are looking to fill this position by bringing on a new staff member...

  • Procurement Officer

    2 weeks ago

    Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time

    A rewarding opportunity to work with a fast-growing electrical company in Melbourne's South East. Work closer to home Be a part of a fastgrowing reputable company whose name speaks for itselfWe are looking for the next committed team member to support the growth of our business. Our company has grown even in this current situation with COVID and we want you...