Reception Team Leader

2 weeks ago


Sydney, New South Wales, Australia Silver Search Full time

Flexible Work Arrangement:

-
Onsite Parking:

-
Boutique Day Surgery
Are you a passionate leader with a background in customer service? Do you have experience managing a team in a healthcare setting? If so, we have an exciting opportunity for you

We are seeking a Reception Manager for a busy day surgery.

In this role, you will be responsible for overseeing a team of receptionists and administration staff, ensuring the highest level of patient satisfaction.


Key responsibilities will include:

  • Managing and mentoring the reception/administration teams
  • Developing and implementing customer service policies and procedures
  • Ensuring medical reports and records are up to date
  • Monitoring patient satisfaction and addressing any concerns or complaints
  • Collaborating with other departments to ensure seamless patient care
  • Analysing data to identify areas for improvement in the customer service experience
  • Managing the clinic's appointment scheduling system
  • Coordinating maintenance requirements and ordering medical and office supplies
  • Overseeing budgets, patient invoices, health funds, debt collection
  • Roster Management
  • Risk management and work health and safety compliance
  • Qualification in business administration, healthcare management, or a related field
  • Knowledge of Quality Accreditation
  • Staff management experience
  • Strong leadership and coaching skills
  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer service
  • The ability to work well under pressure and prioritise competing demands
  • Experience using medical software Genie, Simday/Fido advantageous

_Silver Search Pty Ltd_

_Specialists in Medical Administration roles:
_

**_PH: _

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