Regional Service Engineer

2 weeks ago

Melbourne, Victoria, Australia Cameo Consultancy Full time

As a **Senior Regional Service Engineer**, you'll be part of a dedicated service team, playing a crucial role in maintaining the K rcher brand and providing exceptional service to customers in the South West region, covering Oxford to Swindon.

This position presents an exciting chance to contribute to K rcher's growth and success by delivering top-notch professional service and support for industrial cleaning equipment.

K rcher is a globally respected leader in cleaning technology known for its dedication to innovation, quality, and customer satisfaction. At K rcher, you'll find a dynamic work environment that fosters professional growth and excellence.

Key Responsibilities for the Senior Regional Service Engineer

  • Maintain and repair cleaning equipment to the highest standards, ensuring top-tier service delivery
  • Act as a custodian of the K rcher brand, embodying its values in all interactions
  • Regularly engage with the Regional Service Manager to coordinate activities and address customer requirements
  • Diagnose and repair various industrial cleaning equipment, including municipal machinery
  • Complete work orders accurately and promptly, maintaining detailed records
  • Manage inventory based on customer needs to maintain optimal stock levels
  • Collaborate with the regional scheduler to enhance efficiency and customer satisfaction
  • Identify and share sales leads with the sales team, supporting business growth
  • Build positive relationships with customers and internal teams
  • Engage in on-the-job coaching and personal development activities
  • Qualifications and Experience for the Senior Regional Service Engineer
  • Formal mechanical/electrical qualifications required

Experience, Attributes, and Skills Required for the Senior Regional Service Engineer

  • Proficiency in electronics, batteries, hydraulics, pneumatics, mechanical, and diesel engines
  • Previous experience with municipal cleaning equipment, fork trucks, HGVs, plant hire, horticultural, or agricultural machinery is advantageous
  • Prior experience in the service or cleaning industry is preferred, or the willingness to undergo accelerated training
  • Strong communication skills and the ability to work well in a team setting
  • Excellent organisational skills to manage multiple tasks efficiently
  • A valid UK driving license is essential, with a readiness to travel and stay overnight when needed
  • A passport for potential training in Germany is desirable

What's in it for You

This is an excellent chance to join a market leader offering a collaborative culture and advancement opportunities. The starting salary of **38,000** rising to **39,250** post-probation, for a 40-hour week, Monday to Friday with an OTE of **50K** through overtime. You'll get a fully expensed vehicle with optional private use, all necessary tools provided, **25 days holidays**, plus bank holidays and your Birthday, growth opportunities, pension scheme, end-of-year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, numerous social events, and more


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