Ad, Lifecycle Personalisation-digital Cx

3 weeks ago

Sydney, New South Wales, Australia Optus Full time

AD, Lifecycle Personalisation-Digital CX:

Date:24 Jul 2023

Location:
Sydney (Macquarie Park HQ), Australia

Company:
Singtel Group

Associate Director, Lifecycle Personsalisation & Digital Experience


We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.

We are truly a challenger brand, with challenger spirit.


The Associate Director, Lifecycle Personsalisation & Digital Experience will be responsible for the overall strategy, management and delivery of personalised digital experiences anchored in our enterprise-wide Customer Lifecycle Framework.

This is a rare opportunity to shape our customers' experiences and drive customer engagement If you are a commercial individual who is experienced in end-to-end lifecycle management and personalisation of digital apps that improve customer experiences, we want to hear from you

Ready to reimagine your career at Optus?

  • Establishing a worldclass, enterpriselevel digital personalisation and conversion strategy
  • Uniting a variety of teams and senior collaborators behind the strategy, with the ability to influence at the highest levels of the organisation and lead with strong authority and gravitas as Optus' personalisation expert
  • Owning the adoption of Lifecycle Personalisation Experiences across the digital customer journey for prospects and customers, ensuring an experience that is highly relevant, predictive, and consistently addresses our customer needs in the moments that matter
  • Designs and delivers new customer experiences (omnichannel) especially new C360 use cases/triggers & new products across the customer lifecycle
  • Ensures seamless customer journeys across channels for all campaigns by driving QAs and key drivers for continuous improvement

It starts with you

  • Bachelor's degree, ideally in Digital Customer Experience, Digital Marketing, IS or IT.
  • Strong digital experience, including digital personalisation, customer segmentation and experimentation
  • You have proven runs on the board having created and led B2C personalisation initiatives
  • Manages complex Personalisation campaigns using onsite & offsite media
  • Can understand how and be able to build/modify a data pipeline, working with Data Engineers/Developers
  • Ability to champion new insights and bring them to life within an impactful team.

The good stuff

  • Competitive salary and performance incentives
  • Discounts to Optus products and services, and to over 400 retailers Australiawide
  • Training, mentoring and development opportunities (ask us about OptusU)
  • Up to five days of Volunteer Leave per year
  • A "connected" day for you to use to connect to something you are passionate about
  • Hybrid ways of working
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Sydney Campus; 20mins from CBD, 12mins from Epping via Optus bus
At Optus, we have an ambitious goal to be Australia's most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

  • We have a COVID19 Vaccination Policy and require vaccination to enter our workplaces. Please speak to us if you have any questions about meeting this requirement.
LI-TJ1

  • Lifecycle Marketing Manager

    3 weeks ago

    Sydney, New South Wales, Australia Big Red Group Full time

    Big Red Group is the largest experience network in Australia and New Zealand. A powerful connector that provides more than 3000 experience operators with quality customers and the tourism industry with trusted intelligence and partnership.Australian owned, Big Red Group operates an industry-leading platform, enabling the wholesale distribution of experiences...

  • Lifecycle Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Big Red Group Full time

    Big Red Group is the largest experience network in Australia and New Zealand. A powerful connector that provides more than 3000 experience operators with quality customers and the tourism industry with trusted intelligence and partnership. Australian owned, Big Red Group operates an industry-leading platform, enabling the wholesale distribution of...

  • Lifecycle Marketing Manager

    3 weeks ago

    Sydney, New South Wales, Australia Big Red Group Full time

    Big Red Group is the largest experience network in Australia and New Zealand. A powerful connector that provides more than 3000 experience operators with quality customers and the tourism industry with trusted intelligence and partnership. Australian owned, Big Red Group operates an industry-leading platform, enabling the wholesale distribution of...

  • Digital & Cx Manager

    2 weeks ago

    Sydney, New South Wales, Australia Perceptor Full time

    Industry Leading Automotive Innovator Fast Paced, High Performing Culture Competitive Salary Package including a fully maintained vehicleA leading global company at the forefront of cutting-edge vehicle design and sustainable mobility solutions is seeking a Digital & CX Manager to lead their digital Customer Experience initiatives and help shape the digital...

  • Manager, Digital Cx Improvement

    3 weeks ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Great opportunity to drive continuous improvement in our Qantas Digital & Customer Experience business unit Develop data and insights to make recommendations for significant commercial and customer value Fulltime permanent position based at our Head Office in MascotWe've always been pioneers, and we're proud to see that spirit in our people today. Our...

  • Head of Digital Content and Cx

    2 weeks ago

    Sydney, New South Wales, Australia Sharp & Carter Full time

    Once in a career opportunity to join this leading B2C Services Brand | CBD based Lead & develop a world class Digital Content and CX strategy- $190,000 B + S + Bonus | High performing & Caring Culture | Lead a team of 6- Once in a career opportunity to join this leading B2C Services Brand | CBD based | Manage the end-to-end digital experience across their...

  • Digital Ad Tech Executive

    2 weeks ago

    Sydney, New South Wales, Australia Southern Cross Austereo Full time

    Southern Cross Austereo is Australia's leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is toEntertain, Inform & Inspire all Australians Anytime. AnywhereIn 2021 we launched LiSTNR, a curated and personalised...

  • General Manager, Digital

    3 weeks ago

    Sydney, New South Wales, Australia Perceptor Full time

    Industry Leading Automotive Innovator Greenfields Role Competitive Salary Package including 2 fully maintained vehiclesA leading global company at the forefront of cutting-edge vehicle design and sustainable mobility solutions is seeking a Head of Digital & CX to join their leadership team in Australia. This is a very exciting, newly created General...

  • Ad, Business Analysis

    2 weeks ago

    Sydney, New South Wales, Australia Optus Full time

    AD, Business Analysis:Date:01-Feb-2023Location: Sydney (Macquarie Park HQ), AustraliaCompany:Singtel GroupAbout the roleWe are looking for a Business Analysis professional and energetic leader who can execute, support and grow the Business Analysis and Agile delivery competencies within our Digital organisation:The Digital Business Analysis Chapter is...

  • Personalised Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Domain Group Full time

    Personalised Marketing Manager - Sydney Office - Permanent Full TimeMultiple opportunities for experienced CRM and Lifecycle Marketing Managers based in Sydney or Brisbane to join our Personalised Marketing team. We have opportunities focusing on:Driving the growth of our suite of integrated digital solutions for real estate agents Driving revenue growth for...

  • CX Design

    3 weeks ago

    Sydney, New South Wales, Australia Rubix Solutions Full time

    About Us: Rubix Solutions, in collaboration with a top-tier consultancy firm, is seeking a motivated and detail-oriented CX Designer. Our client is a leader in delivering exceptional customer experiences within the financial services industry, and we are looking for a talented individual to join their dynamic team. Key Responsibilities: Design...

  • Principal Cx Designer

    3 weeks ago

    Sydney, New South Wales, Australia nbn™ Full time

    Job ExpectationsA fantastic opportunity at nbn, as a Principle CX Designer, reporting to the Executive Manager CX Design.A bit about your roleAs a Principal CX Designer, you will identify opportunities for the CX Design capability to add value within critical domains (e.g. Residential, Fibre Deployment, New Developments). You will lead end-to-end service and...

  • Head of Cx Operations

    2 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Description:Our mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in and...

  • Digital Pm

    3 weeks ago

    Sydney, New South Wales, Australia Digital Downunder Full time

    Sydney (Hybrid, 2/3 In office) 120k + Super Digital PM (Reporting to Delivery Director)Digital PM (Reporting to Delivery Director)Essential 3 years experience in a digital agency as a Digital project manager, delivering enterprise level projects. Strong knowledge of JIRA & Confluence (Administrator level) Solid understanding of the Software Development...

  • Squad Lead Senior Manager, Digital, Marketing

    3 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and...

  • Google Ads Specialist

    3 weeks ago

    Sydney, New South Wales, Australia (3x3 Digital)Trading as Quickclicks Full time

    Job details Here's how the job details align with yourprofile . Job type Part-time Casual Location Sydney NSW Full job descriptionWe are a Web design and Online marketing company based in Alexandria and are seeking a passionate Google Ads Specialist to join our team.What will you do?Manage Google Ads accounts (a range of small to medium size...

  • Squad Lead Senior Manager, Digital, Marketing

    3 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth,...

  • Google Ads Specialist

    3 weeks ago

    Sydney, New South Wales, Australia (3x3 Digital)Trading as Quickclicks Full time

    We are a Web design and Online marketing company based in Alexandria and are seeking a passionate Google Ads Specialist to join our team.What will you do? Manage Google Ads accounts (a range of small to medium size businesses) Liaise with clients Looking after budgets, updating bids, testing ad copy, and optimisations Keyword research for Google Ads...

  • Lifecycle Marketing Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Bluefin Resources Full time

    This prominent company is a dominant player in the health insurance industry and is currently involved in a range of exciting initiatives across the organization. In response to high demand, the company is searching for a skilled Lifecycle Marketing Specialist to oversee the end-to-end planning and execution of critical lifecycle, member support, and...

  • Lifecycle Marketing Executive

    2 weeks ago

    Sydney, New South Wales, Australia Sustaindigital Full time

    SustainDigtal has partnered with an Australian fin-tech who is on a growth and transformation journey, leveraging data and technology to elevate their customer-first approach.The Role: Up to $90K Base Salary + S Hybrid work, CBD office and WFHThe Lifecycle Marketing Executive will join the CX team, working to define and execute customer engagement...