Principal Cx Designer

1 week ago

Sydney, New South Wales, Australia nbn™ Full time
Job Expectations

A fantastic opportunity at nbn, as a Principle CX Designer, reporting to the Executive Manager CX Design.

A bit about your role

As a Principal CX Designer, you will identify opportunities for the CX Design capability to add value within critical domains (e.g. Residential, Fibre Deployment, New Developments).

You will lead end-to-end service and strategic design projects: including customer research, ideation workshops, prototyping and testing, final recommendations, and implementation support.

You will also contribute to the CX Design practice and nbn Design Community.

A bit about you

You will have sound end to end fluency in service design, including scoping projects and proposing the design approach.

As well as practical experience in ethnographic design research methods to understand customer needs, and equally comfortable working with data and shaping experiments to validate hypotheses.


The ability to create rapid tangibility with a toolkit of prototyping tools and techniques and the ability to manage and prioritise across multiple concurrent projects in fast-paced environment is also required.

You will have passion and drive to improve and advocate for customer, employee, and partner experience and strong business, operational and technical acumen with the ability to pitch the business value of a concept or recommendation to a diverse corporate audience.

Life at nbn

To be part of nbn is to be part of something bigger. We're the digital backbone of Australia and more. Leaders. Changemakers. Collaborators.

We encourage each other to find new solutions in productive, competitive and innovative ways—providing access to crucial tools and services for our customers, partners, communities, and the country.

Together, we've created Australia's network—a network made for more.

A more inclusive working world

Where to from here?

Take your next steps with nbn

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time

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