Complex Care Coordination

1 week ago


St Kilda, Victoria, Australia Employment Plus AU Full time

Number of Positions Available:
1

  • Start your career with The Salvation Army today
  • We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
  • ABOUT US
  • The Salvation Army is one of Australia's largest and mostloved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters


GreenLight Plus program housing support teams in Sacred Heart Mission and The Salvation Army will work with people making the transition from chronic homelessness and rough sleeping currently accommodated in hotel emergency accommodation due to COVID 19.


Complex Care Coordinators will work across the entire initiative with tier 3 (the most complex) clients supporting links to health and better chronic disease, AOD and mental health outcomes.


Sacred Heart Mission, Salvation Army (TSA) Homelessness and TSA Access Health will deliver the exciting and innovative new multidisciplinary GreenLight Plus program.

GreenLight Plus program teams in SHM and TSA will work with people making the transition from chronic homelessness and rough sleeping currently accommodated in hotel emergency accommodation due to Covid 19.


The GreenLight Plus Program will be delivered in alignment with SHM's exciting and innovative new Continuum of Care (CoC) project.

The Vision for the CoC is to ensure that all clients receive the support and housing they need, to keep people out of the cycle of chronic homelessness.

About the role


We currently have an exciting opportunity within the GreenLight Plus Program for a Complex Care Coordinator to provide Complex Care Coordination including chronic disease, AOD and mental health care coordination to the stream 3 Greenlight Plus clients (the most complex).

The role will work collaboratively with TSA and SHM Greenlight Plus teams to achieve positive client outcomes.

You will successful

  • Provision of practical, flexible, timely, respectful and nonjudgmental services to tier 3 Greenlight Plus clients
  • Developing effective relationships with clients that encourage selfdetermination and participation
  • Working effectively with a specialized understanding of the impact of AOD and mental health
  • Development of care plans via active client participation
  • Provision of information, education, advice practical support and assistance to clients
  • Assisting clients to build ongoing relationships with General Practitioners and other health professionals and services and supporting clients to receive thorough health assessment including identification of health goals
  • Advocating for clients needs within the health sector
  • Actively working to overcome the impact of stigma and discrimination within health services
  • Developing formal and informal relationships with local health and other community services


Reporting to the Program Manager this position is located across the southern, central and western metro Melbourne regions and integrated within the SHM and TSA Greenlight Plus housing support teams.

This is a fixed term part-time position, 15.2 hours per week to 30 June 2023.


Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, level 5.

You will have

  • Degree qualification in nursing, social work, or related field is essential
  • Experience working with people with complex needs including comorbid AOD and mental health is required
  • Practices with the understanding of the physical, emotional, psychological and behavioural impact of trauma
  • Understands the impact of AOD and mental health dual diagnosis on health and other outcomes
  • Practices with an understanding of the principles and benefits of a harm reduction approach when working with people who use drugs
  • Supports clients to set and achieve goals through establishing and monitoring a care coordination plan in consultation with clients and health professionals
  • A current VIC Drivers Licence
  • Valid VIC Employee Working with Children Check
  • Ability to provide proof of Eligibility to Work in Australia
We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure.

What we offer
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits

  • Employee Assistance Program
  • Independent confidential counselling service
  • Flexible working conditions
  • Financial, retail and lifestyle discounts and benefits
  • Discounted health and fitness programs through Fitness Passport
  • Up to 5 days paid leave per year to support a TSA program or activity
  • An inclusive culture of dedicated, passionat


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