Store Consultant

1 week ago

Port Phillip, Australia National Storage Full time

"New Year, New You, New Time to Shine"

Multi-Facet Role with Customer Service, Administration and Operational Tasks

Permanent Full Time Role with No Nights, Sundays or Public Holidays for a Great Work/Life Balance

Market Leading ASX Industry

Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the storage industry. Come join a large, national company where no 2 days are the same; where you can flourish and thrive as you start on your New Journey with National Storage. We will provide all on-the-job training, and help you become a Storage Guru

About Us:


Established in 2000, National Storage is one of Australia and New Zealand's largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand.

As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.


With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a
Full Time Store Consultant role now on offer at our
Phillip centre
.


**The Role: **Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is a multi-faceted role of customer service, admin and operations.

Located in Phillip (5 mins from Canberra hospital) this centre features an array of driveways as well as truck & trailer hire to help make our clients move a breeze, some of the key daily duties would include:

  • Your responsibilities include:_
  • Work in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs
  • Having a strong focus on centre presentation and maintenance.
  • Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis
  • Forklifting duties in line with the customer base.
  • Assist in ensuring the Centre achieves its budgeted KPI goals
  • Conduct centre tours and walk throughs which showcase our facilities
  • Keep a keen eye on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards
  • Maximize sales conversion opportunities via various ports of communication
  • Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures
  • Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible.
  • Action general administration duties such as customer contracts, inventory, and insurance claims

Skills and Experience:

  • Strong communication skills to build relationships with customers and stakeholders
  • You have a motivated, proactive and positive attitude
  • Customer service experience in a sales environment (desirable)
  • Ability to work well in a team and autonomously
  • Willingness to learn and grow with the business
  • Driver's license and car (desirable)
  • Have strong administration skills
-
Forklift License (preferred):

  • Impeccable Attention to detail
  • Driven by results & an eagerness to take ownership over your work.

Benefits:

  • Permanent role with no nights, Sundays or Public Holidays
  • Rotating Roster with every second Saturday off
  • Full Training Provided
  • Supportive & Focused Team Culture
  • Access to company benefits such as paid parental leave and wellbeing subsides
  • Discounts available through a range of leading retailers
  • Onsite car park or available parking close by
  • Collaborative working environment with the opportunity to receive discretionary gift cards
This role would report to a Storage Manager, and you would be part of a team of Store Consultants. It also allows for career progression & growth, as the business expands.

Salary for this role role is $60,000 inclusive of Superannuation.
**Join the team - APPLY NOW

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