Store Manager

4 weeks ago

Port Melbourne, Australia National Storage Full time

**"**New Year, New You, New Time to Shine"**

**Permanent Full Time Role with a Stable, Industry Leader**

**Set Rotating Roster with No nights, Sundays or Public Holidays for a Great Work/Life Balance**

**Salary + Incentives + Perks**

**Work at our FLAGSHIP Melbourne Location.**

**Are you a Senior Manager with over 5 years of experience? Do you love undertaking a challenge? Ready to take on a role that requires a skillset in conflict/resolution? Want to add REAL value? Then this could be the role for you. **Join us As you embark in our FLAGSHIP centre with a new opportunity to upskill, guide & be a driving force for a Large Australian & New Zealand company where you can flourish and thrive as you start on your New Journey with National Storage**. Make the most of your skills and start your career with National Storage now.**

**About Us**:
Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a **Full Time Storage Manager **role now on offer in our **Port Melbourne **centre.

***The Role**:
Our Storage Managers work collaboratively with their Operations Manager and their team to drive centre performance whilst aligning to company values. The role is a multi-faceted role encompassing customer service, administration, operations & people management.

We often say in storage that no 2 days are the same If you have ever wanted to take a plunge and help lead a team to success - now is the time

Located in Port Melbourne, this centre is our Flagship site, with a large range of corporate & commercial customers. As a business we will provide all on the job training to help you become a Storage Guru in return, - day-to-day you will be responsible for the following:

- The responsibilities include:_
- Deliver and drive consistent and great service to support customers in making the best storage choice for their needs
- Maintaining & Cleaning of the Storage Facility & Grounds.
- Work towards monthly sales and KPI targets
- Coach and lead a small team of Store Consultants
- Drive operational excellence with a strong focus on centre presentation and maintenance
- Commit to a safety-first culture, ensuring all compliance and administration tasks are completed in line with company policies
- Resolve customer complaints and enquiries, and escalate any matters of support to Senior Management where required
- Monthly analysis and end of month reporting summarising the centre's financial performance per month
- Reporting directly to the Operations Manager regarding weekly & monthly updates/results
- EOM Reporting and Ensuring centre KPI’s are driven
- Leading and managing your Storage Consultant to help drive the business to ensure success
- Drive Storage Sales to help growth in the local area
- Day
- to-Day Running of the business to ensure that the facility maintains National Storage standards, and continually provide fantastic customer service to our clients.
- Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis
- Be responsible for looking after the afterhours mobile phone - and to assist clients should any emergencies or issues pop up outside standard trade. (As this is an emergency line - there is a very low number of calls)
- Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management

**About You**:

- ** Prior 5 + years’ experience within a management or role in a fast-paced o flagship centre environment**:

- ** Strong conflict & resolution knowledge, and the ability to de-escalate situations.**:

- Proven ability in working towards sales targets and KPIs
- Foster relationships with team members and Senior Management whilst delivering a supportive and exceptional customer experience
- You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business
- Excellent written and verbal communication skills with a keen eye for detail
- Driver’s license and car **(preferred)**

**Benefits**:

- Permanent role with no nights, Sundays, or Public Holidays
- Set rotating Roster
- Full Training Provided
- Lucrative sales incentive program
- Access to company benefits such as paid parental leave and well-being subsidies such as employee assistant programs and health reimbursements
- Discounts available through a range of leading retailers
- Onsite car park or available parking close by
- Supportive & Focused Team Culture
- Collaborative working environment with the opportunity to receive discretionary gift cards

Now, more than ever is the best time to sell storage So, if this

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