![UTOPIA Gaming Systems](https://media.trabajo.org/img/noimg.jpg)
Operations Manager
1 week ago
Macquarie Park
Information Technology & Communication Technology
UTOPIA Gaming Systems, a part of The Banktech Group, is a leading gaming solutions provider servicing Australian clubs and hotels. It provides in-venue gaming systems and related services including cashless gaming, loyalty and Business intelligence systems and is at the forefront of digital systems technology.
We're seeking a capable Operations Manager to lead our gaming services team and plan, direct and coordinate 2nd level support and operational activities to enhance customer satisfaction.
You will be responsible for:
- Leading a multidisciplinary team focused on providing exceptional customer support;
- Developing solutions to customer issues to ensure repeat issues are limited;
- Achieving operational efficiencies whilst ensuring client issues are resolved effectively;
- Designing and implementing processes and procedures to support operations;
- Monitoring relationships with suppliers;
- Managing budget requirements.
You should have:
- Tertiary qualifications or equivalent experience in IT or a related discipline.
- Minimum of 3 years' experience in gaming support and/or venue operations.
- Minimum of 3 years' experience managing operations and providing support.
- Intermediate/ advanced skills in Excel, Word, and other software tools.
- Experience working in device management or technical service delivery environments.
- Demonstrated ability in team leadership.
- Excellent organisational skills.
- Demonstrated decisionmaking capability.
- Highly developed written and verbal communication skills.
General Information
- Hybrid work environment.
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