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Program Liaison-support Worker

3 months ago

Mill Park, Victoria, Australia One Doorway Full time
Become part of a supportive team

  • Growing organisation with excellent career opportunity
  • Supportive environment, ongoing training & career development opportunities

Who we are
Our mission is to develop services to enhance quality of life and meet individual outcomes.
Specialising in 24-hour disability programs for individuals with multiple and complex needs,
we are proud to be a trusted and registered service provider with the NDIA.
We enable our people to provide the best possible care to our clients by continuously
investing in their learning, development, and wellbeing.
We are committed to developing a culture that lives by the One Doorway values:
inclusiveness, respect, diversity, and equality.

Your role
As a Program Liaison with One Doorway, you will be responsible for providing both direct
support to our participants as well as leadership and direction to a team of
Keyworkers/Disability Support Workers whilst working in collaboration with the business to
maintain a culture of performance and quality in all aspects of service delivery.
You will be a member of the Operations team, supported by the Regional Manager. This position is located in Mill Park and the
position is classified under the SCHADS award which is Level 3 Pay Point 3.

How you will make an impact

  • Mentoring a team of Key Workers and Disability Support Workers to ensure a participant's
service is delivered in line with their NDIS plan, goals, routines and support plans.

  • Ensuring that administration tasks within the program are completed to a high level of detail
and in accordance with ODW policy and procedure.

  • Mentor Disability Support Workers to ensure that administrative tasks within the program
are completed to NDIS and program requirements.

  • Assist the service delivery of daytoday supports enabling participants to achieve their
goals.

  • Support participant complaints and bring about beneficial resolutions and ensure Regional
Manager and Complaints team are aware of complaints and outcomes.

What we are looking for

  • A Tertiary qualification directly related to community services or disability is required,
along with evidenced and demonstrated experience in the delivery of community service

and/or NDIS service provision.

  • Experience providing services to people and children with disability with complex
behaviour needs.

  • Experience in utilising Positive Behaviour Support Plans is essential.
  • Commitment to the rights of people with disabilities to live dignified lives.
  • Able to accept responsibility and work as part of a team.
  • Patient, flexible, understanding, supportive and caring nature.
  • Strong computer, written and verbal communication skills.
  • Experience working within the disability or health care sectors.
  • Valid driver's license

Desirable, however not essential

  • Experience working within the disability or health care sectors.
  • A Tertiary qualification directly related to Leadership and Management or Business or
evidenced and demonstrated experience in a Leadership and Management or Business

position.

We are deeply committed to keeping our clients safe and so we require all One Doorway

people to hold:

  • Proof of working rights in Australia
  • NDIS Worker Screening Clearance issued in the State of Victoria
  • Employee Working with Children Check card issued in the State of Victoria
  • Full COVID vaccinations (3doses