Customer Contact Officer

2 weeks ago

Sydney, New South Wales, Australia Charterhouse Full time

Customer Contact Officer - Temp Government Contract
-
Immediate start
Initial contract through to 25/11 with view to extend:-
$38.30ph + super:

-
Located in Auburn (close to Auburn train station):


  • 35 hours per week, Monday to Friday:
-
Local Government experience is highly beneficial but not essential
We are seeking an experienced administration professional with exceptional customer service skills for a temporary contract within local Government. The role offers a friendly and supportive working environment with the potential for ongoing work.

Responsibilities include but not limited to:

  • Maintaining current knowledge of the Council's products, services and activities
  • Recording statistical information regarding types of enquiries received and referrals to other Council officers
  • Providing first level support for complex or difficult enquiries and dispute resolution
  • Maintaining and enhancing the Council's corporate image in accordance with Council's values
  • Attend work fit for duty and well presented
  • Process monetary transactions including receipting, balancing, refunds and banking
  • Participating in regular team meetings including identifying and rectifying procedural problems.
  • These meetings may also be scheduled out of business hours "

About you:

-
Experience in Local Government is highly advantageous:

  • Demonstrated commitment in providing a high level of customer service and dispute resolution
  • Strong administration skills, attention to detail and accuracy, highly organised


 Microsoft Office skills
  • Excel, Word, Outlook
  • Excellent written and verbal communication
  • Strong understanding of confidentiality and the handling of sensitive information
  • Selfdriven, adaptable, resilient and be able to use initiative to make sound decisions
  • Strong time management skills
  • Team player
**APPLICATIONS CLOSING SOON.

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