Team Leader

2 weeks ago

North Sydney Council, Australia PassportCard Full time
Job details Here's how the job details align with yourprofile.

Job type Full-time Shift and schedule Monday to Friday Location North Sydney NSW 2060 Pulled from the full job description Free drinks Free food Referral program Full job description Now more than ever, more Australians are travelling and seeking reliable travel insurance.

Passport Card is the world's first and only travel insurance solution with instant pay outs for the most common claims.

There is no better time to join an award-winning Travel Insurance provider offering such a unique value proposition unseen in the Australian market.

Join a team of professionals who are committed to revolutionising the Travel insurance sector.

New North Sydney office with amazing views Incredible culture, join a great team of professionals Competitive salary + STI up to 10% of Base Salary + Super Paid day off on your birthdayPassport Card Who we are Passport Card is the world's first & only travel insurance solution with instant pay outs for the most common claims.

That's what makes Passport Card different.

Passport Card Australia offers a rare opportunity for our employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian travel insurance market.

We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian travel insurance industry.


About the role Overview:

As the Partner Support Team Leader, you will lead the Partner Support Team (PST) to enhance sales and ensure a seamless experience for our business partners and brokers.

Your leadership will be pivotal in driving the team towards meeting Passport Card's service goals and fostering a dynamic and supportive work environment.


Key responsibilities:
Lead the PST in delivering exceptional support, complementing our Business Development Managers (BDMs) to drive business growth.
Oversee daily operations, ensuring all transactions and administrative duties comply with Passport Card protocols and legal standards.
Collaborate with internal stakeholders to optimize partner satisfaction.
Serve as the primary contact for complex issues and disputes.
Mentor and develop team members, encouraging professional growth within Passport Card.
Engage in leadership development programs and set a standard of excellence for the team.

Monitor and achieve internal Service Level Agreements and Key Performance Indicators Maintain a cohesive relationship with BDMs and colleagues across the group.

Conduct regular performance reviews, acknowledge achievements, and provide constructive coaching.
Manage PST schedules, ensuring adherence and addressing team attendance and retention.
What we're looking for Proven leadership experience in a Contact Centre Sales/Service setting.
A results-oriented mindset with a history of surpassing goals.
Familiarity with insurance products, particularly within the Australian Travel insurance sector.
Valued experience in insurance broking and claims management.
Proficiency in Contact Centre Management Systems or equivalent database software.
Exceptional coaching abilities and a talent for motivating staff.
A strong commitment to customer service, sales, and stakeholder engagement.
Outstanding communication, time management, and multitasking skills.
Comprehensive knowledge of insurance industry regulations.
Solid decision-making, problem-solving, and conflict resolution capabilities.
Professional and empathetic approach to challenging situations.
A degree is advantageous but not mandatory.

Passport Card Culture Passport Card Australia offers a rare opportunity for its employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian Travel Insurance market.

This translates into an agile, flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make an impact, shape the organisation and make a difference in a community environment.

Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people's lives through our presence.

We are there when customers need us most.

We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian Travel Insurance Industry.

Our employee-centric approach means we understand that when the needs of the employees are met, they, in return, ensure that the needs of the customers and insurance intermediaries are met.

We recognise that every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.

If this opportunity excites you as much as it does us, we'd love to hear from you

Job Type:

Full-time Free drinks Free food Referral program Schedule: Monday to Friday Supplemental pay types: Performance bonus Application Question(s): What is your base salary expectation?Please tell us a little about your team leadership experience?This is an office based role located in North Sydney.


Does this suit you?(Note:
WFH is on an ad-hoc bases)What is your notice period?Please tell us a little about why you are looking to move on from your current role?
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